Service Level Manager
4 weeks ago
Ratiodata SE is one of thelargest system houses and technology partners in Germany with ateam of around 1,500 colleagues at 14 locations and branch officesnationwide. We are a versatile company, offer a modern workingenvironment and above-average social benefits.
At the earliest possible date, we are offering a position in theManaged Workplace division as a
Service LevelManager (m/f/d)For our locations in Münster,Karlsruhe
AREASelf-servicebusiness LOCATION
Münster TIME POINT
at the earliestpossible date SHORT
4220 TYPE OF CONTRACT
Open-ended THESE CHALLENGES ARE WAITING FOR YOU:
- Coordination of serviceagreements (service level agreement, SLA) with customers andservice/product owners (SPO)
- Involvement inthe transition (service introduction) of customer service
- Clarification of customer requirements
- Monitoring and controlling service qualityand the agreed service content
- Continuousfurther development of service quality and processes
- Identification of information deficits or gaps inservice provision
- Communication andrelationship management with customers
- Collaboration with account management
- Sound professional experience in IT service managementand in dealing with customers and internal partners
- Knowledge of ITIL, project and process management
- Clear service, customer and productorientation
- Strong communication andnegotiation skills combined with strong implementation skills
- High solution orientation and ability todesign and interpret key figures
- 30days vacation
- Mobile working and flexibleworking time models
- Further trainingopportunities
- Modern workplace equipment
- JobBike & other benefit programs
- No suit, no costume, no problem
Managed Workplace LOCATION
Münster
Karlsruhe TIME POINT
at theearliest possible date SHORT
4237 TYPE OF CONTRACT
Open-ended Do you have any questions?
We'llbe happy to help
If you are applying, pleaseuse our online job portal.
Christoph
jobs@ratiodata.de
Anton
jobs@ratiodata.de
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