Service Level Manager

4 weeks ago


Glasgow, United Kingdom Ratiodata SE Full time
ITIL, IT, Service Level Agreements,Service-Level-Management, IT Service Management Service Level Manager (m/f/d) WE ARE

Ratiodata SE is one of thelargest system houses and technology partners in Germany with ateam of around 1,500 colleagues at 14 locations and branch officesnationwide. We are a versatile company, offer a modern workingenvironment and above-average social benefits.

At the earliest possible date, we are offering a position in theManaged Workplace division as a

Service LevelManager (m/f/d)

For our locations in Münster,Karlsruhe

AREA
Self-servicebusiness LOCATION
Münster TIME POINT
at the earliestpossible date SHORT
4220 TYPE OF CONTRACT
Open-ended THESE CHALLENGES ARE WAITING FOR YOU:
  • Coordination of serviceagreements (service level agreement, SLA) with customers andservice/product owners (SPO)
  • Involvement inthe transition (service introduction) of customer service
  • Clarification of customer requirements
  • Monitoring and controlling service qualityand the agreed service content
  • Continuousfurther development of service quality and processes
  • Identification of information deficits or gaps inservice provision
  • Communication andrelationship management with customers
  • Collaboration with account management
WHAT YOU BRING TO THE TABLE:
  • Sound professional experience in IT service managementand in dealing with customers and internal partners
  • Knowledge of ITIL, project and process management
  • Clear service, customer and productorientation
  • Strong communication andnegotiation skills combined with strong implementation skills
  • High solution orientation and ability todesign and interpret key figures
WHAT WE BRING TO THE TABLE:
  • 30days vacation
  • Mobile working and flexibleworking time models
  • Further trainingopportunities
  • Modern workplace equipment
  • JobBike & other benefit programs
  • No suit, no costume, no problem
AREA
Managed Workplace LOCATION
Münster
Karlsruhe TIME POINT
at theearliest possible date SHORT
4237 TYPE OF CONTRACT
Open-ended Do you have any questions?
We'llbe happy to help

If you are applying, pleaseuse our online job portal.

Christoph
jobs@ratiodata.de

Anton
jobs@ratiodata.de


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