Duty Service Manager

2 weeks ago

Glasgow, United Kingdom ABM UK Full time

JOB TITLE: Duty Manager - Dual Services Manager (FM)
SHIFT PATTERN: WORKING HOURS: 40 hours per week
You will work alongside 2 other Duty Manager on a roster pattern and take responsibility of operational and service delivery at Glasgow Fort.
Salary is competitive and overall package also includes a competitive bonus.
Working pattern varies with shared weekends off between 2 other Duty Managers.
The as a responsible Manager you will effectively assume complete responsibility for the contract on a day-to-day basis with a dotted line to the ABM General Manager for Senior Management support.
Both internally and externally you will be required to ensure that the retail park, Centre Management Office, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secure and cleaned to a level of service which exceeds the clients’ expectations and are safe through a planned and proactive management program.
We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.
To responsibly manage the cleaning, security, landscaping and maintenance team onsite at Glasgow Fort in line with company policies and procedures alongside two other Duty Managers.
• Provide essential operational support to the Centre Management Team.
• Ensure both Security and Cleaning teams exceed service level agreements and exceed KPI’s monthly.
• Arrange supply chain orders, works and ensure appropriate permits are in place with inspection and sign off of all works on complete
• Support programs relating to all aspects of the colleagues including training, H & S, development and
Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring
Compile a daily report on this audit to ensure that any issues are highlighted to the management team.
• Actively manage recruitment, induction training, developing, and retraining of staff, to include customer service training. Fully responsible for ensuring customer service standards are met, working closely with the other Site Duty Manager to ensure that any new standards and relevant training are implemented.
• Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
• Ensure strict compliance to the Data Protection Act and associated regulations.
• Ensure objectives, performance reviews and toolbox talks are completed monthly. Ensure staff on-site are fully conversant with their individual tasks with monitoring and developing programs in place.
• Ensure any night/pm activity is correctly supervised and measured.
• Ensure all HR related cases specific to staff onsite are followed up and actioned, in line with ABM policies & procedures, with the support of ABM Human Resources department.
• Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics.
 
Valid SIA License’s (Security Guard, Door Supervisor & CCTV) desirable, however candidate must work towards having SIA licenses if successful.
• Minimum 5 years Security and Cleaning management experience desirable.
• Management experience of a large mult skilled soft services team
• Have a full understanding of working as a team and building a culture to support the development of people.
• Experience of delivering security, cleaning, and associated services to a high standard.
• Strong customer service focus with attention to detail and understanding of mystery shopper expectations.
• Flexible / supportive team player.
• Competitive Salary
· Competitive Bonus
· Leadership/Management Training Courses
· Cycle to work scheme.
· Life Assurance
· We Care scheme which includes discounts on flights & retail outlets.
· 24/7 Mental Health support line

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