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Housing Support Worker
4 months ago
If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford.
Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone's life for the better. This is a big opportunity for you to make a real difference.
As a support worker, you'll support customers living in our young adults scheme. You'll help create a customer-focused and welcoming environment, designing and providing tailored support to customers based on an assessment of needs, and adapting appropriately to suit individual customers. As well as deliver quality housing and support services to sustain tenancies and develop independence.
You will work with local agencies to access any specialist support and signpost your customers to them, including debt and income support. You will engage with customers to build positive and inclusive relationships, whilst reviewing the impact of the support and the next steps needed.
This role is permanent and full time. You'll work 8 hour shifts Mon-Fri between the hours of 9am-7:30pm (inc. up to 2 late shifts per week). You'll be based at Blews Hill Court, Telford, TF4 2HF. An Enhanced and Adult Barred List DBS check if required.
We want you to be somebody who:
- Has experience of working in social housing and support
- Is well organised, comfortable in making their own decisions and a problem solver
- Will meet the needs of customers, commissioners and the wider community, whilst ensuring that service delivery is in line with Bromford's policies and procedures
- Will show confidence when articulating services to customers, colleagues, commissioners, and partner agencies
- Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
- Feels that networking comes naturally to them - not only externally but internally too - and you can build relationships so people know they can go to you and trust you
If you have previous experience as a support worker, mental health support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.
Closing date for applications is Sunday 23 June with interviews taking place Monday 1 July.
About us
We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) employer, and are certified by Great Place to Work as one of the UK's Best Places to Work for Women.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on 'UK's Best Workplaces for Wellbeing' list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.
