Customer Operations Lead

1 month ago


Manchester, United Kingdom Venn Group Full time

Customer Operations Lead waiting to be filled

Venn Group have been approached by a Housing Association and would like to introduce the following positions available

Position: Customer Operations Lead

Location: Cheadle Hulme

Rate: £31,400 Salary

Length: Permanent

Hours: 35 hours p/week

The role will predominantly involve:

  • Demonstrate knowledge in Customer Experience, Allocations, Income and Leasehold to support the team in actioning and responding to queries
  • Lead, coach, develop and motivate colleagues using available management tools such as team meetings, check-in/121's & performance management processes to address any underperformance and development issues promptly
  • Develop service level targets for omni-channel and administration tasks
  • Carry out audit checks across the team to ensure policies and procedures are being adhered to including the Allocations and Income Management policies

The successful candidate must have Experience in a contact centre and people management.

To find out more about this role or to apply please contact Matt Dodds on or alternatively send a CV to

*Venn Group's "Recommendation Scheme": if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.



  • Manchester, United Kingdom Mitie Full time

    **Main Duties** - To ensure all colleagues are fully motivated in their work, visibly live the corporate values and exhibit the behaviours which enhance the experience of the customers they serve as well as their own work experience. - To embed staff training and learning and development - To ensure appropriate levels of resources are deployed with...


  • Manchester, United Kingdom AeroCloud Systems Full time

    **About you** We are looking for a Customer Success Lead to join our Commercial Team. This role is based in the Stockport office with a hybrid working model. **Summary of Role** As the Customer Success Lead, you will lead across all AeroCloud customers globally, working with key customer stakeholders including CEO's CIOs, COOs and other senior business...


  • Manchester, United Kingdom Well Pharmacy Full time

    Overview of the role With circa 760 Pharmacies and over 7000 dedicated employees, we are the UKs largest independent pharmacy chain. Customer care is at the heart of everything we do and as we continue to grow at an incredible rate, exciting opportunities are being created for people like you to join our team. As our Customer Operations Advisor you will be...


  • Manchester, United Kingdom AeroCloud Systems Full time

    About youWe are looking for a Customer Success Lead to join our Commercial Team. This role is based in the Stockport office with a hybrid working model.Summary of RoleAs the Customer Success Lead, you will lead across all AeroCloud customers globally, working with key customer stakeholders including CEO's CIOs, COOs and other senior business leaders. You and...


  • Manchester, United Kingdom Global - Operations - Manchester Full time

    **COMPANY: GBA Logistics - Global Solutions** **JOB TITLE: Driving & Warehouse Operative (Nights Sun-Thurs)** **SALARY: £30,420** **BASE: Manchester Airport** **Mixed 70% driving and 30% warehouse activity role based at Manchester Airport.** **Working within a small team so good team work ethic and ability to work on own initiate essential.** **What...


  • Manchester, United Kingdom AccessPay Full time

    DescriptionThe Head of Customer Operations is a senior role within the organization, reporting to the Director, Customer Success. Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our aim is to build strong...


  • Manchester, United Kingdom Roman Health Pharmacy LLC Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Operations Lead

    7 days ago


    Manchester, United Kingdom Troika Recruitment Full time

    Company The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. A global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that...

  • Operations Lead

    4 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    Job Description Company A global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development. You will initially manage team of General...

  • Customer Success Lead

    1 month ago


    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Customer Success Lead Chassam Recruitment are currently looking to recruit a Customer Success Lead for a leading company based in Manchester. This is an exciting position where you will be working with customers to ensure they are gaining the most value from their partnership with the products they have bought. As a Customer Success Lead you will: ...


  • Manchester, United Kingdom Amazon Full time

    Operations Engineer , Amazon Managed Services Job ID: 2632527 | AWS EMEA SARL (UK Branch) Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the...

  • Operations Lead

    2 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    CompanyA global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development.Be one of the first applicants, read the complete overview of...

  • Operations Lead

    7 days ago


    Manchester, United Kingdom Troika Recruitment Full time

    Job Description Company A global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development. You will initially manage team of General...

  • Operations Lead

    4 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    CompanyA global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development.You will initially manage team of General Managers and will...

  • Operations Lead

    4 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    Company A global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development. You will initially manage team of General Managers and will...

  • Operations Lead

    5 days ago


    Manchester, United Kingdom Troika Recruitment Full time

    CompanyThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.A global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that...

  • Operations Lead

    2 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    CompanyA global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development.Be one of the first applicants, read the complete overview of...

  • Operations Lead

    4 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    Company A global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development. You will initially manage team of General Managers and will...

  • Operations Lead

    2 weeks ago


    Manchester, United Kingdom Troika Recruitment Full time

    Job DescriptionCompanyA global, industry leading hospitality business with a people first, amazing culture, is looking for the future senior leaders of its brand. This is a unique opportunity to drive your career progression with a business that will provide a high level of support around personal development.You will initially manage team of General...


  • Greater Manchester, United Kingdom Page Personnel Sales Full time

    About Our Client Our client is a prominent player within their sector. Boasting a robust workforce, they are committed to delivering high-quality services to millions of customers across the UK. The company is based in Manchester and is known for its dedication to sustainability and innovation in its operations. Job Description This role would suit...