Customer Operations Engineer

4 weeks ago


Manchester, United Kingdom Amazon Full time

Operations Engineer , Amazon Managed Services
Job ID: 2632527 | AWS EMEA SARL (UK Branch)
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Managed Services team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Managed Services team is seeking engineers that enjoy solving problems, working with customers and have a strong technical background in infrastructure and cloud management. Do you have experience as a Systems Administrator working with Linux, Unix or Windows, and understand the advantages of working in a highly distributed virtual environment? You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Troubleshoot application deployments
- Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes. - -- Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- Write tutorials, how-to videos, and other technical articles for the AWS customer community
- Work on critical, highly complex customer problems that will span multiple AWS services
Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics or equivalent industry experience.
- Relevant work experience in Linux or Windows systems administration
- Bachelor's degree in computer science or equivalent
- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Experience in cloud technologies (preferably AWS)
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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