Charity Shop Manager in Port Talbot

3 days ago

Neath, Neath Port Talbot, United Kingdom PDSA Full time

Hours: 35 hours per week

Full Time, Permanent

Flexible working options are available regarding hours and shifts.

If you enjoy being around people and have strong interpersonal skills, working in our retail shops might be the right choice for you. It's more than just a job. It's a career opportunity to share your passion and retail flair with colleagues as we learn how to better optimise sales and customer service.

First and foremost, you'll manage our Port Talbot retail shop – supervising one other colleague and a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We're such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well, using your knowledge of the local area and your network to generate item and cash donations.

Once your own shop is achieving best practice and sales, we'll expect you to continually share your retail knowledge with a small cluster of other PDSA Shop Managers in the region so that they too can achieve the same levels of excellence.

The role of Shop Manager will:

  • Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
  • Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things
  • Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn't
  • Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

As well as being a passionate retailer, with great leadership and mentoring skills, you'll also:

  • Have a proven track record of delivering objectives and profit targets
  • Know what constitutes great customer service and want to instil your passion and abilities in your retail team
  • Be self-motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop.

About the benefits

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits including:

  • Flexible working options
  • 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
  • An additional Wellbeing Day to take whenever you like to help recharge your batteries
  • Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
  • Life Assurance policy (4 x Annual Salary)
  • Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
  • Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform

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