Broker Sales Executive

1 month ago

Glasgow, Glasgow City, United Kingdom The Cigna Group Full time

Broker Sales Executive

Location – Glasgow (Hybrid working model)

Competitive salary plus uncapped earnings

  • Do you want to work for a Global company that offer career progression?
  • Are you motivated to work within a target driven role with an opportunity to earn uncapped bonus?
  • Do you have exceptional interpersonal skills with good verbal and written communication?
  • Do you thrive in a Business to Business role and enjoy building strong relationships with stakeholders/brokers?

We are looking for a highly motivated, focused individual to join this rapidly expanding Broker Sales team. You will have the opportunity to work for a forward thinking and progressive organization, within a dynamic team environment where there are excellent progression opportunities.

Reporting directly to the Broker Sales Team Manager, you will be responsible for managing your own Broker relationships with a view to growing the existing book of business.

You will also be responsible for identifying and winning new partnerships by undertaking proactive outbound call campaigns.

In addition, this role will be involved in supporting across all areas of Broker Service to ensure that we continue to drive our focus on Customer Centricity and deliver on the following duties & responsibilities:

  • Strive to achieve company KPIs across Sales
  • Communicate effectively with team and senior management
  • Provide the highest levels of broker support, striving for first contact resolution
  • Ensure that all operating procedures and regulations are followed in line with FSA and Cigna guidelines
  • Monitor turn-around times to ensure contacts are settled within required time scales
  • Build relationships with internal departments to ensure all resources are utilized to the benefit of the Broker
  • Actively support all team members and provide resource to enable all operational goals to be achieved

Experience Required:

  • Experience within a Customer Service/ Contact Centre environment is essential
  • Be able to demonstrate experience working within a team environment
  • Experience of working in a multilingual capacity would be beneficial – fluency in French would be an advantage
  • 2 years sales experience is preferred however not essential – full sales training will be provided
  • Outbound sales experience or a good knowledge of insurance products is preferred
  • A proven track record of success

Skills and Qualities:

  • Ability to work under own initiative and be proactive in recommending and implementing process improvements.
  • Ability to organise, prioritise and manage workload to meet individual and team targets
  • Ability to quickly identify customer needs in a professional and confident manner
  • Ability to exercise judgement
  • Maintain a positive attitude and good work ethic
  • Be flexible and open to change

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

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