Personal Injury Claims Technical Lead

4 weeks ago

Manchester, United Kingdom First Central Services Full time

Location: Haywards Heath or Manchester Salary: Between £45,000 to £60,000 - Depending on experience Department: Customer & Operations

We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.

Strategic thinker with the ability to look at the bigger picture and lead by example - sound like you? Happy to roll your sleeves up and get stuck to identify, maintain and develop key business processes? Then how about joining us as a Personal Injury Claims Technical Lead in either our Haywards Heath, West Sussex or Salford Quays, Manchester office.

You will act as a Subject Matter Expert in our Personal Injury team to identify, research, and deliver technical claims initiatives and enhancements keeping updated with industry changes and to ensure we drive continuous improvement during the customers claim journey.

Other important tasks are to support our PI Manager in handling audits and general reporting to identify key issues and trends implementing new creative ideas and processes. At times you will be attending seminars and conferences to keep your own market knowledge up to date, and to ensure technical training needs are analysed and delivered for our P ersonal Injury colleagues.

Hybrid working available to include 1 day a week in the office and 4 days from home depending on business requirements and after passing a probational period. This is a Monday to Friday role 9am to 5pm joining a valuable and busy team in our business.

Want to know more? Sounds like you? Then click on Apply...

In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Job responsibilities:

Keep up to date with industry developments and technologies and implement, where agreed, those that may support improved efficiencies, claims journey and overall indemnity spend, in relation to all personal injury claims Play a part in interpreting legislative and regulatory changes, assessing the wider impact on business procedures and assist in designing solutions to ensure compliance with externally driven timeframes Attend, as directed, all appropriate market seminars and conferences to ensure knowledge is up to date Understand market trends in relation to personal injury claims, sharing information, strategies, procedures, and processes accordingly Work alongside external suppliers and service providers to ensure all aspects of personal injury claims are handled efficiently and effectively Act as Subject Matter Expert (SME) to support and deliver new/existing projects and initiatives which will ensure the teams are proactive in the management of claims handling approaches Act as lead in implementing agreed claims handling and KYO strategies within personal injury claims to ensure indemnity spend is controlled and managed within forecast budget and inflation Ensure that all change is appropriately identified, captured, and embedded within the PI Claims team, including SLAs, monitoring and controls Working alongside the PI Claims Manager identify any changes required to procedures, handling strategies and process maps Effectively lead problem solving activities using First Central methodology and monitor dept performance.Working alongside the leadership team, Senior technical handlers and Sustain agent on process improvement and proceduresLead small projects within the team, ensuring stakeholders are appropriately included and deliverables and milestones are met Carry out targeted 'deep dive' claims handling audits to identify issues uncovered during the audit process and work with Operational management to put in place actions to address. Work with Insight team on understanding MI, attend Performance Monthly Insight meetingsAnalyse all personal Injury claims MI reporting in liaison with Claims Insight function identify key trends, areas for improvement and recommend changes to achieve the improvements. Highlight to the PI Claims Manager any issues observed in other areas of the business that may affect the departmentOwnership of maintaining department risk registers (as applicable), providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and Attestations.Ensure that PI Claims handlers are aware of their responsibility to identify and report risksConduct regular training needs analysis and identify areas of training improvement in conjunction with senior technical handlers (Level 3 and Level 4 handlers)Ensure that suitable technical training is delivered and as appropriate, liaise with the Learning & Development team on none technical training including InductionsWork closely with the IT development team to document any system requirements as agreed with business teams.Ensure appropriate stakeholders are involved in the definition, acceptance testing and use of the new system and/or processEnsure positive communication with all colleagues, teams, shareholders, and suppliersAdhere to and positively display the company valuesEnsure compliance with company and other relevant standards and regulationsEnsure that all department philosophies are always adhered to including the requirement that all PI claims / files are reserved accurately and promptly within our reserving philosophyTo adhere to and consider all regulatory requirements including Data Protection Act, Anti Money Laundering and Anti Bribery PrincipalsComply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all timesEnsure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times, including compliance with the Senior Managers Certification Regime (SMCR) Conduct RulesAny other reasonable duties Experience & knowledge: Strong practical experience in handling and managing all aspects of personal injury claims ideally up at £100k as a minimum Desirable to have held a senior / lead technical handling role previously within motor claims Detailed understanding of the end to end Motor claims journey and associated processes Good understanding of claims cost management and containment Knowledge of continuous improvement practices Expert knowledge of all aspects of motor claims management Good understanding of the business objectives Knowledge of FCA requirements (including good customer outcomes) Skills & Qualifications: Excellent communication skills, both written and verbalPresentation and coaching skillsInfluencing and negotiations skillsGood Time Management and organisational skillsProblem Solving skills with the ability to adopt a logical approach to solving problemsGood Numeracy SkillsCompetent IT and software skillsWhat can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. We're happy to discuss flexible working during the recruitment process. As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of % of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteerElectric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
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