Expert Women Ready-to-Wear

1 month ago

London, Greater London, United Kingdom LOUIS VUITTON MALLETIER Full time
Poste

Louis Vuitton is seeking a client focused professional with an expertise in Women Ready-To-Wear (WRTW) within our London network.

As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on Women's Ready to Wear. ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Profil

DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor & Technical Expert

Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store

In store, you will analyse and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category

Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development

Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Information additionnelle

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

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