Customer Service Advisor

Do you have great Customer Service skills? Are you looking to work for a growing, forward thinking market leader?

My client is investing in their business and ensure that all members of the team feel valued, supported and encourage a genuine community spirit

Full time hours - Monday to Friday (site based)
8.30am - 5pm or 9am - 5.30pm or 9.30am - 6pm
Salary GBP22308-GBP24000 DOE + benefits
Our client is dedicated to helping their customers succeed and you will be the frontline of their business delivering an exceptional customer experience and service level to build lasting relationships and contribute to the growth of the company. Responsible for taking all incoming customer contacts, processing customer orders, dealing with and resolving queries, you will work closely with all colleagues and teams to help their customers grow their business. You will be a capable and resilient multi-tasker, a confident and empathetic communicator who enjoys a fast-paced and supportive team environment.
THE ROLE

• Develop and maintain customer relationships, demonstrating empathy at all times, to maximise profitability and increase customer satisfaction
• Receive all incoming contact from customers - phone calls, email, social media messaging and live chat. Own, research and respond to queries, solve problems, and process orders in the system to ensure the customer receives an excellent experience at all times
• Gain a clear understanding of customer requirements and expectations in order to recommend specific products and solutions and secure new and repeat sales
• Develop and maintain an in-depth knowledge of the companys full product range in order to supply customers with accurate and appropriate information.
• Help promote company activities, offers and raise the company profile by making calls to customers and clients as required
• Work as a valued member of the customer services team, to make sure that work and tasks are completed effectively and to agreed deadlines
• Identify and share ideas for ways that customer experience or efficiency could be improved
• Work with the Business Development Team and Internal Sales Team with regard to customer requirements, trading levels, and support requirements to contribute to the continued growth of the company
• Maintain any reports and data gathering requested by supervisors/management as required, contributing to business administration and planning

ABOUT YOU

• Excellent customer service skills, putting customer experience first
• Experience in a previous multi-channel Customer Service role
• Ability to build and maintain excellent customer relationships
• Good IT skills (including Microsoft Office packages such as Outlook, Word and Excel)
• Ability to use all media (telephone, print, email, social media, internet) to provide information to customers.
• Excellent telephone manner with first class communication skills