Litigation & Possessions Case Consultant

1 month ago

Bristol, Bristol, United Kingdom Bank of Ireland Full time

What is the opportunity

To make a difference to our customers who are experiencing financial difficulty, where all attempts to resolve the situation have been exhausted and litigation activity has commenced.

This is a great opportunity to influence and collaborate with our customers and external partners.

In this role you will:
  • Contact customers to understand their financial circumstances.
  • Handling effectively your own caseload, ensuring your actions are in line with the required regulatory framework.
  • Using negotiating and influencing skills to agree a balanced strategy, maintaining an external relationship with all third party suppliers ensuring service delivers accurate customer outcomes.
  • Acting in line with Treating Customers Fairly, considering all suitable options available to the customer whilst ensuring risk to the bank is minimised.
  • Management of costs associated with commencement of litigation and possession action, minimising loss of revenue through your actions, identifying potential loss cases.
What will make you stand out?

Experience in a customer service orientated role and demonstrated passion for delivering brilliant customer service.

You are an effective communicator able to empathise and influence with a strong problem solving mentality & focus. We are looking for someone who has excellent attention to detail and ability to define tailored solutions within pre defined mandates.

Strong time management skills, with the ability to balance service excellence with operational efficiency within a fast paced environment.

Ability to prioritise between competing priorities in a sometimes stressful environment.

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Mortgage Debt Management (MDM) department is responsible for managing all UK customers who are experiencing financial or repayment difficulties. We deliver responsible debt management throughout the customer lifecycle, balancing commercial risk with the delivery of fair & sustainable customer outcomes.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career



Key Competencies

  • Customer Focused - Self
  • Manage Risk - Self
  • One Group, one team - Self
  • Amplify Capability - Self
  • Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

  • Housing Litigation Attorney

    3 days ago

    Bristol, Bristol, United Kingdom Douglas Scott Legal Recruitment Full time

    Job Summary:Douglas Scott Legal Recruitment is seeking a highly skilled Housing Litigation Attorney to join our client's growing team in Bristol. As a key member of the team, you will be responsible for handling a caseload of property litigation files, including possession claims, injunction claims, and cases involving the Equality Act 2010 and the Mental...

  • Housing Litigation Attorney

    3 days ago

    Bristol, Bristol, United Kingdom Douglas Scott Legal Recruitment Full time

    Job Summary:Douglas Scott Legal Recruitment is seeking a highly skilled Housing Litigation Attorney to join our client's growing team in Bristol. As a key member of the team, you will be responsible for handling a caseload of property litigation files, including possession claims, injunction claims, and cases involving the Equality Act 2010 and the Mental...

  • Litigation Associate

    3 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    Position OverviewDAS Law is seeking a Litigation Associate to become a vital part of our Volume Litigation Department. In this position, you will be responsible for overseeing a diverse portfolio of personal and commercial contract disputes for both Claimants and Defendants. Your primary focus will be on managing Fast Track cases, while also addressing some...

  • Housing Management Solicitor

    5 days ago

    Bristol, Bristol, United Kingdom Douglas Scott Legal Recruitment Full time

    About the RoleWe are seeking a highly skilled Housing Management Solicitor to join our client's growing team in Bristol. The ideal candidate will have a strong background in property litigation, with experience in handling a caseload of property litigation files, including possession claims, injunction claims, and cases involving the Equality Act 2010 and...

  • Housing Management Solicitor

    2 days ago

    Bristol, Bristol, United Kingdom Douglas Scott Legal Recruitment Full time

    About the RoleWe are seeking a highly skilled Housing Management Solicitor to join our client's growing team in Bristol. The ideal candidate will have a strong background in property litigation, with experience in handling a caseload of property litigation files, including possession claims, injunction claims, and cases involving the Equality Act 2010 and...

  • Housing Management Solicitor

    2 days ago

    Bristol, Bristol, United Kingdom Douglas Scott Legal Recruitment Full time

    About the RoleWe are seeking a highly skilled Housing Management Solicitor to join our client's growing team in Bristol. The ideal candidate will have a strong background in property litigation, with experience in handling a caseload of property litigation files, including possession claims, injunction claims, and cases involving the Equality Act 2010 and...

  • Lead Case Manager in Property Law

    3 weeks ago

    Bristol, Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

    Position OverviewCompany Overview:Alexander Mae (Bristol) Ltd is a distinguished, full-service legal practice recognized for its innovative methodologies in providing legal solutions. The firm is gaining a national presence across various sectors, including financial services, leisure, retail, technology, renewable energy, housing, and public services. Their...

  • Litigation Consultant

    5 days ago

    Bristol, Bristol, United Kingdom The Portfolio Group Full time

    Job SummaryThe Portfolio Group is seeking an experienced Litigation Consultant to join their team. As an Employment Law Specialist, you will be responsible for managing cases across the UK, working closely with the employment law advisory service and the Senior Leadership Team.Key ResponsibilitiesReview allocated claims brought against clients in the...

  • Litigation Associate

    2 days ago

    Bristol, Bristol, United Kingdom Das Group Full time

    Join Das Group's Complex Litigation TeamAbout the RoleWe are seeking a highly skilled and motivated Litigation Associate to join our Complex Litigation team at Das Group. As a key member of our team, you will be responsible for handling intermediate and multi-track professional negligence claims, as well as ancillary claims arising from these cases.Key...

  • Litigation Associate

    2 days ago

    Bristol, Bristol, United Kingdom Das Group Full time

    Join Das Group's Complex Litigation TeamAbout the RoleWe are seeking a highly skilled and motivated Litigation Associate to join our Complex Litigation team at Das Group. As a key member of our team, you will be responsible for handling intermediate and multi-track professional negligence claims, as well as ancillary claims arising from these cases.Key...

  • Commercial Litigation Lawyer

    5 days ago

    Bristol, Bristol, United Kingdom Burges Salmon Full time

    Job Summary: We are seeking a highly skilled and experienced Commercial Litigation Lawyer to join our team at Burges Salmon in Bristol. As a key member of our commercial litigation team, you will handle complex commercial litigation cases, including contractual disputes, corporate/shareholder disputes, professional negligence, fraud, insurance, and financial...

  • Commercial Litigation Lawyer

    4 days ago

    Bristol, Bristol, United Kingdom Burges Salmon Full time

    Job Summary: We are seeking a highly skilled and experienced Commercial Litigation Lawyer to join our team at Burges Salmon in Bristol. As a key member of our commercial litigation team, you will handle complex commercial litigation cases, including contractual disputes, corporate/shareholder disputes, professional negligence, fraud, insurance, and financial...

  • Real Estate Litigation Attorney

    3 weeks ago

    Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    About the FirmOur esteemed national client is in search of a skilled and knowledgeable Property and Housing Litigation Associate to enhance their expanding Exeter or Bristol office.Role OverviewThis presents a unique and exceptional opportunity within the market to become part of this well-respected practice, where you will significantly contribute to the...

  • Civil Litigation Solicitor

    5 days ago

    Bristol, Bristol, United Kingdom Simpson Judge Ltd Full time

    Civil Litigation SolicitorJob Summary:We are seeking a highly skilled Civil Litigation Solicitor to join our specialist litigation team at Simpson Judge Ltd. As a key member of our team, you will be responsible for advising clients on the law and legal issues related to their cases.Key Responsibilities:Advise clients on the law and legal issues related to...

  • Asbestos Litigation Lawyer

    5 hours ago

    Bristol, Bristol, United Kingdom Themis Recruit Full time

    Job Title: Asbestos Solicitor Mesothelioma Litigation**Job Summary:**Themis Recruit is seeking an experienced Asbestos Solicitor to join their growing mesothelioma and asbestos-related litigation team. The successful candidate will play a key role in providing legal representation for individuals affected by asbestos exposure, ensuring they receive fair...

  • Asbestos Litigation Lawyer

    2 hours ago

    Bristol, Bristol, United Kingdom Themis Recruit Full time

    Job Title: Asbestos Solicitor Mesothelioma Litigation**Job Summary:**Themis Recruit is seeking an experienced Asbestos Solicitor to join their growing mesothelioma and asbestos-related litigation team. The successful candidate will play a key role in providing legal representation for individuals affected by asbestos exposure, ensuring they receive fair...

  • Litigation Support Specialist

    2 days ago

    Bristol, Bristol, United Kingdom Lyons Davidson Solicitors Full time

    We are seeking a highly skilled Litigation Support Specialist to join our team at Lyons Davidson Solicitors. As a key member of our property litigation department, you will be responsible for managing a caseload of property litigation files and providing expert support to our clients.The primary role of this position is to assess the viability of legal...

  • Litigation Support Specialist

    2 days ago

    Bristol, Bristol, United Kingdom Lyons Davidson Solicitors Full time

    We are seeking a highly skilled Litigation Support Specialist to join our team at Lyons Davidson Solicitors. As a key member of our property litigation department, you will be responsible for managing a caseload of property litigation files and providing expert support to our clients.The primary role of this position is to assess the viability of legal...

  • Asbestos Litigation Attorney

    2 weeks ago

    Bristol, Bristol, United Kingdom Themis Recruit Full time

    Themis Recruit is partnering with a leading law firm, recognized by the Legal 500, to identify experienced attorneys for their expanding mesothelioma and asbestos-related litigation team. This firm is dedicated to justice and advocacy for victims of asbestos exposure. They have built a reputation for excellence in handling complex legal cases and are...

  • Property Litigation Solicitor

    1 week ago

    Bristol, Bristol, United Kingdom Chadwick Nott Full time

    Property Litigation Solicitor OpportunityChadwick Nott is seeking an experienced Property Litigation Solicitor to join our team in either our Bristol or Cardiff office. This is an excellent opportunity for a skilled Litigation Solicitor to take their career to the next level.About the RoleAs a technically able and commercially aware solicitor in our Civil...