Claims Adjuster

1 month ago

Bristol, Bristol, United Kingdom Marsh McLennan Full time

Desktop Adjuster – Marsh Commercial – Bristol / Worcester

The Company: Marsh Commercial

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The role: Desktop Adjuster

The main focus of your role is to proactively manage, prepare, present, and negotiate claims to the Insurer or Loss Adjuster on behalf of the client. Within your role you'll triage claims and interpret policy wordings to determine the coverage and value of each claim. You'll provide regular updates to all of the relevant stakeholders, as well as build rapport and develop strong relationships with internal & external stakeholders.

What can you expect?

You can expect to work within a fast-paced specialized team supporting a number of high-profile clients.

We would welcome applications from candidates based locally to one of our offices near Glasgow, Bristol, Leeds, or Worcester.

This role can be either office based, or mixed remote/office based offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home.

What's in it for you?

Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Proactively manage an allocated caseload to include complex and high value cases.
  • Ensure all Client requests and queries are dealt with promptly and accurately.
  • To gather all relevant claims information & documentation.
  • Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
  • To action all new claims & report to the relevant insurers within applicable SLA's & KPI's.
  • Effective communication with all key stakeholders attending internal meetings representing claims / loss adjustment
  • Build and manage effective internal and external relationships with all involved parties.
  • Proactive diary task management.
  • Ensure all files are maintained and data capture accurate and up to date.
  • Produce claims reports as required.
  • To ensure all regulatory process requirements are adhered to.

What you need to have:

  • Be Cert CII qualified and have a minimum of 3+ years of Claims experience
  • 5+ GCSE's (A-C) including Maths & English
  • Strong attention to detail skills and able to interpret policy wording and conditions effectively
  • Ability to work both independently and within a team in order to forge strong working relationships within the business
  • Demonstrated ability in providing excellent customer service
  • Ability to be assertive and put your point across both in person and on the telephone.
  • Proven track record in building and maintaining relationships with key stakeholders
  • Skilled in understanding and prioritising conflicting needs and able to meet deadlines effectively
  • Problem solving skills: able to challenge barriers and seek to solve problems effectively
  • Experienced in Commercial Claims Handling
  • Excellent IT skills including knowledge of Excel

What makes you stand out:

  • CILA qualified

About us:

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client's needs, is what sets us apart.

We're also part of Marsh McLennan Companies (MMC) – a global network of experts in risk, strategy and people. For over 140 years, Marsh McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

MaCom#

Hybrid#

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