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Plan Administration
3 months ago
The Global Mobility Solutions team within MMB Multinational provides advice and solutions to clients in the area of international health insurance and group risk solutions.
We have an exciting opportunity for a Business Support Analyst to join our team working with both our International Consumer and Large Corporate/SME Consultants.
As a Business Support Analyst you will be managing Membership Adjustments & audits, Invoicing, Queries(claims & benefits)
AML checks, setting up of policies, client engagement, drafting of the quote request and renewal reports.
New Business - Setting up client records and New Business reports.
The role covers a variety of challenges such as assisting the consulting team in gathering, organizing, entering and analyzing data using Excel spreadsheets to be used for various client projects.
Gathering utilization or rate data from the vendors via a Request for Proposal (RFP); interpret the meaning of the data and summarize the responses from the RFP in Excel or PowerPoint format for presentation to the client.
Demonstrate project management and consulting skills such as managing the quality and timeliness of client deliverables; helps to develop budget and billing reports; participates in calls and meetings as appropriate; assists with the preparation and delivery of clear and concise communications and resolves most claim issues but can escalate more complex issues to senior consultants as needed.
Gather design data from the client and current vendors needed for analyzing the impact of a client's consolidation and/or marketing of its healthcare plans; typically involves organizing plan design details and costs in Excel for further analysis by the team; responsibilities also include checking data for reasonableness and follow-up with vendors regarding missing or inaccurate data.
Learn the basics of products, services and tools - gain an understanding of vendor/carrier markets, basic underwriting and financial skills, products, services and technical tools, and intranet resources and participates in training courses, online learning, or through learning from more experienced colleagues.
What you will be rewarded with:
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will rely on you to:
Deliver analytical support to the Consulting team and clients in line with MMB's Target Operating Model
Respond to client requests, prepares documentation/reports and analyses data
Partner with external and internal stakeholders to achieve best service for our clients
Develop and maintains appropriate Technical knowledge
Client Relationship Management - Excellent communication with clients, colleagues and providers
Project management - Ownership of delivery tasks and proactively manage own workload.
What you need to have:
Excellent communication skills and previous experience of managing stakeholders
Strong Administration, time management and organisational skills
Experience of Customer service
What makes you stand out:
Understanding of Employee Benefits and Financial Services Industry
