Availability & Capacity Analyst

2 months ago

Heathrow, United Kingdom British Airways PLC Full time

Looking for a challenge in one of the world's largest airfreight logistics organisations?

At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Availability & Capacity Analyst

Overview of the role

  • Ensures that IT assets and services are accessible and reliable for the users and business.
  • Planning, monitoring and restoring the availability of IT resources.
  • Manages users expectations and defines/manages SLA's.
  • Ensures that IT resources (including infrastructure, data, applications) are sufficient to meet the needs of the business now and in the future.
  • Strong alignment with the Business Partner and Enterprise Architecture teams in relation to understanding and planning for significant future demand on IT.

People/Relationship

  • Build, develop and maintain sustainable & respectful stakeholder and wider business, cross-IT and external partner relationships.

Governance

  • Member/Invitee of the following Teams & Boards:
    • IAG Cargo Infrastructure team, within Service Operations and Infrastructure
    • IAG Cargo CDIO Team

What you'll do:

  • Lead, develop and manage IAG Cargo IT's approach to demand and capacity planning.
  • Create and implement processes which ensure control but enable efficient delivery of IT assets and services across IAG Cargo IT.
  • Review and aggregate the demand forecast, which will provide insight to risk and mitigations against successful delivery.
  • Design, build and run timely, effective and insightful reporting that adds and drives value.
  • Proactively seek and shape requirements from multiple senior stakeholders and provide easy to use, value-add reports.
  • Perform ad-hoc data requests for senior stakeholders where required.
  • Maintain a strong awareness of IT best practice and trends, identifying opportunities for innovation and business change.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

What you'll bring to IAG Cargo:

  • A deep understanding of IT service and asset availability and capacity planning.
  • Strong communication and presentation skills.
  • Ability to work on multiple concurrent initiatives, with excellent time management and task prioritization.
  • Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across organization.
  • 3rd party supplier engagement and management.
  • Strong influencing skills
  • Fluent written and spoken English

Your experience:

  • Experience gained in a global organisation, with a proven track record of effectively influencing senior stakeholders.
  • Proven track record of working in a multi-vendor environment across regions.
  • Demonstrates the ability to define Service Level Agreements aligned to business needs.
  • Demonstrates the ability to produce accurate and insightful reporting and metrics in relation to as is availability and capacity, and future state.
  • Experience of designing and implementation of SLA's, OLAs and KPI's.
  • Experience of effectively analysing data to drive data-driven conversations.
  • Experience of operating across multiple countries and cultures is desirable, but not essential.

What we offer:

Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves.

To apply for the position of Availability & Capacity Analyst, please use the apply now' function.

  • Availability & Capacity Analyst

    2 months ago

    Heathrow, United Kingdom British Airways PLC Full time

    Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...

  • End User Computing

    1 month ago

    Heathrow, United Kingdom British Airways PLC Full time

    Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...

  • Inventory Team Leader

    3 months ago

    Heathrow, United Kingdom British Airways Full time

    A career without limits Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and...

  • Revenue Management Market Pricing Team Leader

    3 months ago

    Heathrow, United Kingdom British Airways Full time

    **Purpose of the Role** You will be accountable for ensuring the maximisation of IAG Cargo’s revenue, by managing a team to optimise the contribution generated from a group of our global Sales Regions, ranging from the British Airways Hub of UK&I to Latin America or Asia Pacific. We will ask you to lead your team in determining and implement pricing and...

  • Financial Investigation Officer

    3 months ago

    Heathrow, United Kingdom AJACO Full time

    **Job Title**:Investigation Officer **Job Type**:Contract/ Temporary **Duration**:12 Months **Rate**:£ 170.00 - £218.00 per day **Location**:Heathrow or various office locations: Belfast, Eaton, Stansted, Glasgow, Durham, East Midlands, Sheffield, Leeds **IR35 Status**:In scope We are looking for a Investigation Officer to work from various locations...

  • Senior Network and Flight Planning Analyst – Cargo

    1 month ago

    Dnata City East Heathrow, Crawley, United Kingdom Virgin Atlantic Full time

    Job DetailsHours: 37.5 Monday to FridayLocation: Hybrid working 3 days a week in either our Cargo Facility at DCE - London Heathrow or VHQ in Crawley. Please note the working week must include a Thursday at DCE. Contract: PermanentClosing Date: Sunday, 11th August 2024In a nutshellAs Senior Network and Flight Planning Analyst within our #CargoFamily,...

  • Senior Network and Flight Planning Analyst – Cargo

    1 month ago

    Dnata City East Heathrow, Crawley, United Kingdom Virgin Atlantic Full time

    Job Details Hours: 37.5 Monday to FridayLocation: Hybrid working 3 days a week in either our Cargo Facility at DCE - London Heathrow or VHQ in Crawley. Please note the working week must include a Thursday at DCE. Contract: PermanentClosing Date: Sunday, 11th August 2024 In a nutshell As Senior Network and Flight Planning Analyst within our #CargoFamily,...

  • End User Computing

    1 month ago

    Heathrow, United Kingdom British Airways PLC Full time

    Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...

  • PMO Lead

    3 months ago

    Heathrow, United Kingdom British Airways Full time

    Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...

  • Cabin Planner

    2 months ago

    Heathrow, United Kingdom British Airways PLC Full time

    Cabin Planner Download Job Description Let your originality soar As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. Since then, British...

  • Specialist Sales Executive

    1 month ago

    Heathrow, United Kingdom British Airways PLC Full time

    Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...

  • Commercial Operations Team Leader

    3 months ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Service Advisor

    3 months ago

    Heathrow, United Kingdom Rygor Auto Full time

    Job Advert **Service Advisor** Rygor Auto: Heathrow Passenger Car From £30,000 per annum. Monthly bonus potential and service care sales bonus opportunity. - 45 hours a week, with Saturday on rota *** Your Role** At Rygor Auto, we are looking for a dedicated Mercedes-Benz Passenger Car Service Advisor to join our brand-new site in Heathrow. If you are...

  • Service Advisor

    3 months ago

    Heathrow, United Kingdom Rygor Auto Full time

    Job Advert **Service Advisor** Rygor Auto: Heathrow Truck Centre Up to £26,000 + KPI related bonus, - 09.00 - 18.00, Mon - Fri. *** Your Role** At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Heathrow at our Truck Centre. If you are dedicated to providing exceptional customer service and can confidently and efficiently...

  • Head of Service Operations

    2 months ago

    Heathrow, United Kingdom British Airways Full time

    A career without limits Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and...

  • Duty Manager

    3 weeks ago

    Heathrow, United Kingdom Irlam associates Group Full time

    Role - Duty ManagerMain Purpose of the Job:Reporting into the Operations Manager, you will be accountable for managing the Heathrow Workshopoperations to deliver outstanding levels of customer service, whilst maintaining the highest quality and safetystandards. Empowered to make decisions, you will pro-actively drive productivity and efficient use of...

  • PMO Lead – Reporting

    2 months ago

    Heathrow, United Kingdom British Airways PLC Full time

    Looking for a challenge in one of the world's largest airfreight logistics organisations? At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and cargo...

  • Direct Entry Pilot

    2 months ago

    Heathrow, United Kingdom British Airways PLC Full time

    Direct Entry Pilot-A320 First Officer Download Job Description   A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and...

  • Direct Entry Pilot

    4 weeks ago

    Heathrow, United Kingdom British Airways PLC Full time

    Direct Entry Pilot-Longhaul fleets Download Job Description   A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris....