Customer Support Account Manager
2 weeks ago
- Understanding customer circumstances and needs, to ensure they are always supported and protected from emotional, physical, mental, or financial harm.
- Responsible for managing your own ledger of customer agreements and ensuring SLAs are met.
- Inbound / outbound call handling for Customer Support ledger and Credit Control.
- Ensuring affordable repayment plans can be put in place and managed responsibly.
- Identifying when a customer's agreement is no longer affordable, providing accurate information to the customer so they understand their options.
- Ensuring all customer outcomes are fair, reasonable and in the customer's best interest. What we look for:
- Emotional Intelligence and ability to identify vulnerable customers and their support needs to prevent any risk of harm.
- Resilience - to bounce back after a difficult call.
- Understanding of forbearance options including assessing income and expenditure and offering appropriate options to customers.
- Proficient use of Microsoft Office
- First-class communication and interpersonal skills via phone email and digital comms.
- Excellent attention to detail, the ability to plan, organise and work with initiative. What's on offer:The environment has a real family feel, the team are super supportive, and their people love working there. Salary between £25-£28,000 depending on experience, annual bonus, study sponsorship, plus £200 per year to spend on non-work-related development Plus, with hybrid working on offer, enhanced holiday allowance, free onsite parking, lovely local walks to enjoy on your lunch break, an excellent pension scheme, amazing company events, and an engaging and collaborative working environment, why wouldn't you apply?Apply using our easy online form to tell us about yourself, your experience and ambitions. We can't wait to hear from you
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Management Accountant
2 weeks ago
Northampton, Northamptonshire, United Kingdom Great Bear Full timeJob DescriptionDue to continued growth, we are now seeking a Management Accountant to join our Finance team at our Northampton site (Panattoni Park). Weekly travel to our Bardon site (Coalville) will be needed.As Management Accountant you will work closely with the operational teams and other key stakeholders to analyse the performance of the P&L, prepare...
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Management Accountant
7 days ago
Northampton, Northamptonshire, United Kingdom Tate Full timeManagement Accountant NorthamptonUp to 45,000 We are seeking a Management Accountant to join our client in Northampton. Ideally, you'll have a strong background in Finance processes, exceptional organisational skills, and the ability to manage customer/supplier relationships whilst ensuring accurate and timely reports. As Management Accountant, you will play...
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Accounts Payable Manager
4 weeks ago
Northampton, Northamptonshire, United Kingdom Bright Horizons Full timeTitle Accounts Payable Manager Salary: £doeHours: 37.5 per week / Monday-Friday / HybridJob Type: Hybrid based role with 2-3 days per week Location: NorthamptonThe RoleThis role is responsible for all aspects of the Accounts Payable function at Bright Horizons, overseeing 180,000+ invoices yearly. You will manage, direct and review the work of the Accounts...
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Senior Account Manager Business Finance
2 weeks ago
Northampton, Northamptonshire, United Kingdom NMS Recruit Limited Full timeSenior Account Manager (Business Finance)Salary:£30k-£55k basic salaryLocation:Remote / Hybrid My client are a fast-growing, independent, and friendly company based in Northampton. They pride themselves on being service driven and they are passionate about the wellness of both customers and employees. As a business, they support a variety of sectors...
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Account Manager
2 months ago
Northampton, Northamptonshire, United Kingdom Bright Horizons Full timeTitle Account ManagerSalary: DOE plus uncapped OTE / BonusHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Remote (with travel to Bright Horizons offices and clients on occasion)The RoleTo effectively manage strategic relationships with Bright Horizons' clients in the UK. The focus of this position is to enhance existing client...
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National Account Manager
5 days ago
Northampton, UK, Northamptonshire, United Kingdom MacGregor Black Full timeNational Account ManagerDo you have a proven track record in obtaining and maintaining long term key customers in the consumer goods space?Do you have extensive knowledge and experience in selling into luxury retail chains?Can you proactively manage allocated accounts in order to achieve objectives & targets set?Macgregor Black are partnering with a global...
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Customer Assistant
4 days ago
Northampton, Northamptonshire, United Kingdom MARKS&SPENCER Full timeThis is a 12 hour vacancy working in the caféWorking PatternSun Fri PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all...
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Custom Assistant
4 days ago
Northampton, Northamptonshire, United Kingdom MARKS&SPENCER Full timeThis is a 19 hour vacancy working on the caféWork Pattern:Week 1mon 10:30-18:30Fri 10:30-18:30Sat 10:00-14:00Week 2Sun 10:30-14:30Tues 10:30-18:30Fri 08:00-16:00PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude...
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Customer Assistant
4 days ago
Northampton, Northamptonshire, United Kingdom MARKS&SPENCER Full timeThis is a 19 hour vacancy working in the caféWork Pattern:Week 1Tues Thurs Sat Week 2Wed Thurs Sat PurposeTo deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town'...
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Customer Assistant
4 days ago
Northampton, Northamptonshire, United Kingdom Marks and Spencer Full timeSummaryCafe Customer AssistantAll the detailsThis is a 22.5 hour vacancy working in the CaféWork Pattern:Week 1 Sun 09:30-17:30Tues 08:00-16:00Thurs 08:00-16:00 Week 2Mon 10:30-18:30Fri 08:00-16:00Sat 07:00-15:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within...
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Accounts Assistant
1 week ago
Northampton, Northamptonshire, United Kingdom FRS Ltd Full timeWe are currently looking to recruit an experienced Accounts Assistant to join a small team of 3 finance staff within a friendly company based in Northampton. Key Responsibilities Month End & Reporting - assisting the Finance Business Partner and wider Management Team.Point of Sales ReportsRevenue Cut-OffControl Account ReconciliationsManagement Meeting...
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Customer Assistant
2 weeks ago
Northampton, Northamptonshire, United Kingdom MARKS&SPENCER Full timeWork Pattern:Sun - 13:30-17:30Tue - 17:30-21:30Wed 17:30-21:30Thur 17:30-21:30PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...
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Customer Assistant
2 weeks ago
Northampton, Northamptonshire, United Kingdom MARKS&SPENCER Full timeDue to the working hours of the role we can only accept applicants who are 18+ years of age or overWork Pattern:Sun 06:00-10:00Thurs 04:00-08:00Fri 04:00-08:00Sat 04:00-08:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...
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Senior Account Manager
7 days ago
Northampton, Northamptonshire, United Kingdom Rise 10 Talent Ltd Full timeRole: Senior Account Manager Location: Northamptonshire Salary: GBP40-45,000 plus uncapped commission Rise10 Recruitment have exclusively partnered with a fast-growing Digital Marketing Agency. Our client has a vibrant company culture, uncapped commission structure, competitive benefits and they also fully invest in the professional development of their...
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Integration Accountant
4 weeks ago
Northampton, Northamptonshire, United Kingdom Eaton Syalon Full timeIntegration Project Accountant Midlands (2 days travel per week with 3 days from home) £70,000 + Excellent benefits Are you a skilled accountant with a passion for financial integration? Do you thrive in dynamic environments where your expertise helps to shape the future of businesses? If so, we have the perfect opportunity for you Our client is a leader in...
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Account Manager
16 hours ago
Northampton, UK, Northamptonshire, United Kingdom Bright Horizons UK Full timeTitle Account ManagerSalary: DOE plus uncapped OTE / BonusHours: 37.5 per week / Monday-FridayJob Type: Permanent, Fulltime, Remote Location: Remote (with travel to Bright Horizons offices and clients on occasion) The RoleTo effectively manage strategic relationships with Bright Horizons’ clients in the UK. The focus of this position is to enhance existing...
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Semi - Senior Accountant
2 months ago
Northampton, Northamptonshire, United Kingdom Bennett & Game Recruitment LTD Full timeGrowing and ambitious Northampton based Accountancy practice are currently seeking an enthusiastic Semi Senior to join the Accounts and business services team and will be required to carry out the VAT, production of Management accounts and also producing yearly accounts all while sticking to relevant deadlines and providing a great all-around service. The...
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Client Accountant
3 days ago
Northampton, Northamptonshire, United Kingdom Rise10 Recruitment Full timeRole: Client AccountantLocation: NorthamptonshireSalary: Negotiable depending on experienceIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Rise10 are working with an award winning, fast-growing accountancy firm in Northamptonshire, who are looking to appoint a Client Accountant.This role will...
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Accounts Assistant
2 weeks ago
Northampton, Northamptonshire, United Kingdom Pertemps Northampton Full timeOur client based in Northamptonshire is seeking an Accounts Assistant with a minimum of 3 years accounting experience to join their friendly, dynamic team. This is a full-time permanent office-based role, Monday - Friday, (core office hours) with free on-site parking. Benefits include: Life Insurance and Company Pension. Although training will be provided to...
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Accounts Assistant
7 days ago
Northampton, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full timeAccounts Assistant/ Northampton/ 6-8 weeks - Urgently Needed Up to £16ph Very Flexible Working Hours Available Macildowie are excited to be working with a brilliant business based in Northampton looking to add an experienced Accounts Assistant to join their team to support with an internal restructure period This is a 6-8 week temporary role to support with...