Head of Operations and Service Delivery

4 days ago


Wakefield, Wakefield, United Kingdom Miscarriage Association Full time

The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.

We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.

We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reaches even more people affected by this often-heartbreaking experience.

We are now looking for a Head of Operations and Service Delivery to help us develop and deliver our core support, information and training services in line with our new three-year strategy. Working alongside the CEO, you will contribute to the charity's strategic vision and plans and help to translate these into operational activity and KPIs.

Managing a staff team of four, you will be responsible for ensuring the expansion and smooth running of our helpline, live chat and other direct contact services, putting in place effective systems to measure the quality and impact of these.

You'll oversee the volunteers' strategy and programme and manage and develop our training offer for health professionals and employers, working with the staff team and freelance support to deliver these.

Working alongside the support and communications team, you will also oversee the production and distribution of our highly regarded patient information leaflets, ensuring they are regularly reviewed and updated.

You will also support the CEO in day-to-day operations of the charity: liaising with our IT, telecoms and other suppliers; reviewing and updating, where necessary, HR policies and procedures; looking after day-to-day financial processes; and general risk management.



  • Wakefield, Wakefield, United Kingdom Conexus Healthcare CIC Full time

    As the Head of Clinical Operations at Conexus Healthcare CIC, you will serve as the senior accountable manager overseeing the operational delivery of services. In this pivotal role, you will function as the Registered Manager and hold a key position within the Board and Senior Leadership Team. 1. RESPONSIBILITIES a.Operational Oversight As the Head of...


  • Wakefield, Wakefield, United Kingdom Nasstar Full time

    WE'RE RECRUITINGAs one of the UK's fastest growing MSP's, we're on the lookout for a Head of Network Operations (NOC)Location: WakefieldSalary: Competitive base + BenefitsJob Type: PermanentAbout NasstarWith an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at itif we do say so ourselves But delivering...


  • Wakefield, Wakefield, United Kingdom Nasstar Full time

    Job DescriptionWE'RE RECRUITINGAs one of the UK's fastest growing MSP's, we're on the lookout for a Head of Network Operations (NOC)Location: Wakefield Salary: Competitive base + BenefitsJob Type: PermanentAbout NasstarAt Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation...


  • Wakefield, Wakefield, United Kingdom Nasstar Full time

    WE'RE RECRUITING As one of the UK's fastest growing MSP's, we're on the lookout for a Head of Network Operations (NOC) Location: Wakefield Salary: Competitive base + Benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and...


  • Wakefield, Wakefield, United Kingdom Nasstar Full time

    WE'RE HIRING FOR A LEAD POSITION!We are searching for a talented Head of Network Operations (NOC) to join us in Wakefield.About NasstarAt Nasstar, we excel in transformative technology, offering comprehensive managed services from cloud optimization to networking solutions. Our consultative approach focuses on modernizing and managing technology to drive our...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Diversity and Inclusion has never been a bigger priority for Yorkshire Ambulance Service and we are looking for an experienced practitioner with strong working knowledge of diversity and inclusion to lead our agenda. This agenda has a direct impact on the Trust's ability to achieve its vision to deliver the best outcomes for patients, with the best people,...


  • Wakefield, Wakefield, United Kingdom Operations Full time

    We are Gravity, energise your career with usWe are Gravity, we are the UK's biggest name in active entertainment. Fun is our key word, where our sites offer over 30 activities from e-karting to augmented reality bowling, as well as great event and entertainment spaces with themed bars and food offerings. Competitive socialising is what we do best, and as a...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Diversity and Inclusion has never been a bigger priority for Yorkshire Ambulance Service and we are looking for an experienced practitioner with strong working knowledge of diversity and inclusion to lead our agenda. This agenda has a direct impact on the Trust's ability to achieve its vision to deliver the best outcomes for patients, with the best people,...

  • Head of School

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Acorn Education and Care Full time

    Full Job Description:_How would you like to be paid for five days but only work four?_Our colleagues' wellbeing is at the heart of everything we do at OFG, so we're always looking for new ways to improve everyone's work/life balance. We're taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or...


  • Wakefield, Wakefield, United Kingdom Miscarriage Association Full time

    The Miscarriage Association (MA) is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.We do this by offering staffed...


  • Wakefield, Wakefield, United Kingdom National Institute of Teaching Full time

    The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and our mission is to improve the quality of teacher and leader development across the system. We are currently recruiting an Associate Head of Partnerships to join our South & West campus teams, distributed across the Birmingham and...


  • Wakefield, Wakefield, United Kingdom Mid Yorkshire Hospitals NHS Trust Full time

    We are delighted to be recruiting to the role of Head of Nursing for Childrens Services and Radiology.We are looking for an experienced senior nurse with proven leadership and management skills; sound understanding of national and regional priorities for childrens services and a passion for delivering a safe and high-quality services and continuous...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Due to promotion of the current post holder, we are seeking to recruit a Coordinator for the recently created Nursing and Patient Experience Team.The Nursing and Patient Experience Team Coordinator will work as part of a dynamic team responsible for delivery of the Trusts Nursing and Patient Experience Portfolio, which includes Nurse leadership, Mental...


  • Wakefield, Wakefield, United Kingdom Wakefield and District Housing Limited Full time

    In the role you will assist in the delivery of a comprehensive and customer focused service, answering a wide range of enquiries and co-ordinating responses, signposting to and working with other areas of the business to resolve problems efficiently and effectively.Our customers contact us in a variety of ways - by phone, online or face-to-face at our Hubs....


  • Wakefield, Wakefield, United Kingdom Wakefield and District Housing Limited Full time

    In the role you will assist in the delivery of a comprehensive and customer focused service, answering a wide range of enquiries and co-ordinating responses, signposting to and working with other areas of the business to resolve problems efficiently and effectively.Our customers contact us in a variety of ways - by phone, on line or face-to-face at our Hubs....

  • Head of Fire Safety

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Service Care Solutions Ltd Full time £500

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Head of Fire Safety to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority. The Role Key purpose of the role is to ensure that...

  • Avp Operative

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    To sustain and support our current Ambulance Vehicle Preparation (AVP) requirements we are able to offer a 12 month, fixed term vacancy opportunity to join our existing dedicated AVP Operative team.The position is fixed term for 12 months. It is a part time post working an average 18.75 hours per week contract based on a 24 hour, 7 day a week rota system...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    The Paramedic Research Fellow development role will take a leading role in the development and delivery of research in Yorkshire Ambulance Service NHS Trust. They will work within the Research and Development team to co-ordinate and support research projects, including their development, design and implementation within the role and in accordance with Trust...


  • Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    Deputy Director of Operations - Acute Care Division Are you a senior operational leader looking for your nextdevelopment opportunity? We are lookingfor someone who is passionate about patient care, values driven, ambitious fortheir service and is dedicated to innovation and transformation. The Acute Care Division within Mid Yorkshire Hospitals islooking...

  • Delivery Driver

    2 weeks ago


    Wakefield, Wakefield, United Kingdom Job Earnshaw & Bros Ltd Full time

    Fencing Centre Operative with Delivery Driver - Retail customers multi dropsWe have an exciting opportunity for a Fencing Centre Delivery Driver to join us based at our site in Midgley (Wakefield) on a full-time or part-time basis. Weekdays and weekend shifts available.Job Earnshaw and Bros Ltd is a family run business which started trading over 160 years...