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Merchant Expertise Risk Specialist

4 months ago

UK Wide, United Kingdom worldline Full time

Merchant Expertise Risk Specialist

UK remote

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a Specialist in the Merchant Expertise Team, you are at the forefront of defining and implementing integrity risk measures, especially in the domains of scheme, AML, and KYC. You'll play a key role in drafting procedures and work Instructions, handling various onboarding and ODD escalations, and more, ensuring that the company and our merchants adhere to the highest standards of integrity risk management. This includes the following key responsibilities:

Day-to-Day Responsibilities​

  • Define, develop, and maintain procedures (SOP&WI) and risk modelling rules to ensure top-notch integrity risk compliance;
  • Interpret any changes or updates in Integrity (scheme, AML, KYC) rules, ensuring all relevant stakeholders are informed promptly;
  • Facilitate training sessions for other internal stakeholders on SOP&WI related to integrity risk;
  • Handling onboarding escalations for the Merchants deviating from standard onboarding flow ;
  • Manage extraordinary approvals adhering to the 4-eye principle and in line with the MSRCC & other committee structures;
  • Manage various Merchant monitoring and Transaction monitoring escalations;
  • Oversee the Merchant portfolio, ensuring quality assurance and risk mitigation;
  • Support outreach and engagement efforts with partners, flagship merchants, and the sales team, ensuring collaboration and alignment. Assist in the management reporting and tracking of action lists for the team;
  • Assist in the communication of statuses, risks, and issues to senior management and stakeholders, including progress reports, executive summaries, and presentations;
  • Be an active part of a collaborative team environment;

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Bachelor's degree in business administration, finance, or a related field
  • Previous experience in risk management, compliance or a related area, preferably within the payment industry;
  • A deep understanding of AML regulations, payment schemes standards and principles of transaction monitoring;
  • Strong analytical and problem-solving skills, with the ability to think strategically and tactically; tendency towards a holistic approach to things;
  • Ability to work independently in a fast-paced environment and manage multiple tasks;
  • Team player with exemplary communication skills

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Have 25 days holiday + bank holidays
  • Have employee private medical cover, access to a virtual GP service
  • Access to discounts and cash backs on shopping *
  • Purchase a range of flexible benefits through salary sacrifice
  • Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
  • Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
  • Have Pension – the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.