Brand Stylist

2 weeks ago

London, Greater London, United Kingdom Safiyaa Full time

Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Sustainability and craftsmanship lie at the heart of Safiyaa. Bringing the collections to life in our ateliers, we strive to reflect the same values for the brand as we would expect in our own lives – consciously and responsibly. Impeccably crafted, from carefully sourced sustainable fabrics, one tailor - per garment - stitches each piece from start to finish in a safe and ethical working environment.

Reporting to the Private Sales Manager, we are looking for highly motivated Private Studio Brand Stylist to maintain high standards of excellence in delivering the unique Safiyaa customer experience.

Responsibilities:

  • Organising and managing all client appointments, fittings and follow ups
  • Driving private studio sales through building long-term relationships with clients, meeting and exceeding sales targets
  • Converting new clients into loyal brand ambassadors through tailored shopping experiences, with personable and warm follow-up communication
  • Actively communicating and providing knowledge about Safiyaa products and collections, advising clients on building their wardrobe with Safiyaa timeless garments
  • Showcasing newness and promoting the full Safiyaa collection
  • Have deep knowledge on Safiyaa products, and able to answer any client query
  • Advise clients with fit and styling, fabric and embroidery options
  • Actively use 3D scanning technology, pattern maker's suggestions and knowledge to deliver a made-to-measure experience
  • Coordinate the fittings calendar and communication between the studio and the atelier regarding the timely delivery of clients' garments
  • Correctly process all client sales and add any additional communication needed to produce orders through Shopify, Teamwork and other apps suggested for the sales team
  • Ensuring the private studio is always kept tidy and prepared for appointments (merchandising guidelines are always followed, drinks/snacks are provided, garments are steamed and prepared, the studio has enough packaging materials, embroidery and fabric samples, fittings tools, soap, water, kitchen staples etc.)
  • Ensure all garments are steamed and well presented
  • Organising and ensuring stock is always tidy, regularly reviewing products needed for the studio, and requesting those from the atelier; keeping clients' garments that are kept in the studio in a tidy and organised manner
  • Working closely with the press team on sample loans and following up on their return in a timely manner
  • Ensuring all garments on display are per the correct specification (check on PLM) and any defects are sent to be fixed, and followed up to be returned in real time
  • Assisting in the preparation of wholesale appointments, and assistance during

    Requirements:
    • Previous sales experience ideally within a luxury brand
    • Strong Clienteling skills and experience
    • Excellent communication skills
    • Ability to adapt to frequent change and a high-pressure environment
    • Ability to initiate contact and communication effectively
    • Motivated by being a great teammate with a common goal

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