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Claims Account Handler

2 months ago

Norwich, Norfolk, United Kingdom Marsh Full time

Our Delegated Authority Claims team is currently seeking candidates for the following position based, in the Norwich office:

Claims Account Handler (Delegated Authority)

Whilst previous claims/insurance experience would be advantageous, we are also open to candidates looking to build a career in the insurance industry who are able to demonstrate: exceptional planning and organisational skills, impeccable attention to detail and a keenness to learn.

What can you expect?

  • This role will support our dedicated Delegated Authority Claims team to manage and administer our Coverholder's losses
  • You will work in a dedicated Facilities Team that handles over 200 Delegated Authorities & Lineslips across all Specialty Practices, managing approximately USD 1.5 billion in gross written premium
  • The Facilities Management team consists of over 40 colleagues with a vast range of experience and expertise
  • The dedicated team are experts in their field, managing a variety of activities from governance, placement, premiums & claims
  • Success in the role would require a strong work ethic and an ability to be a team player
  • Opportunities will be available to learn other areas of the team, collaboration is paramount

What you will be rewarded with?

  • State of the art 'smart office' working environment. Lounges, focus pods, quiet areas and collaboration spaces on every floor plus subsidised restaurant and free hotel style on-site gym.
  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Work as part of a small dedicated Delegated Authorities Claims team, working closely with Coverholders/DCA's to ensure oversight of all Claims matter.
  • To keep up to date with all regulatory and Lloyd's updates and changes affecting the Delegated Authority market.
  • Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.
  • Credit control: monitoring payments on a daily basis, liaising with Accounts Department as required.
  • The use of ECF, CLASS & IMR to handle large volumes of Bordereau work, Urgent Cash Call Collections & Account Reconciliations.
  • Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
  • Maintaining good client and market relationships.

What you need to have:

  • Planning and organisational skills.
  • The ability to work as part of a team.
  • Able to promote continuous improvement and respond positively to change.
  • Good attention to detail with a methodical and conscientious approach.
  • Quick to take on-board new information which is technical in nature.
  • Analytically minded with the ability to resolve complex queries.
  • Excellent written and verbal communication skills.
  • Good numeracy skills.

What makes you stand out:

  • Experience of Delegated Authorities, with either an Insurer or Broker.
  • Previous claims handling/insurance experience, with either with an Insurer or Broker
  • CII qualifications or a willingness to study for and obtain
  • A genuine keenness to build a career within the insurance industry MS Excel skills

About Marsh:

Marsh is the world's leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit , and follow us on LinkedIn and X .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week onwhich their full team will be together in person.

#Hybrid