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Security Officer in Cardiff
3 months ago
Premier Shopping Centre in the heart of Cardiff City Centre is looking for exceptional customer focused Security Personnel to join our vibrant team.
Must Hold SIA manned Guarding/door Supervisor
42 Hours Per week
4 on 4 Off Shift Pattern Min
Site will require you to be available to work all of the following shifts:
Job Description
Main Duties of the Security/Customer Support Officer:
- The Security/Customer Support Officer will provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behavior, theft and criminal activity
- The Security/Customer Support Officer will liaise with local Police and store management teams at regular intervals to maintain a healthy working relationship between the Center, the local police and local crime partnerships.
- Complete reports by recording observations, information, occurrences and surveillance activities and provide
- Be vigilant and report suspicious behavior/activity at all times
- Utilizing conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection.
- To ensure that all LS and Mitie policies are followed while on duty e.g. No smoking, use of mobile phones etc.
- To unlock and lock the exterior mall doors and shutter to coincide with the centers opening and closing times
- To regularly patrol the entire center remembering to check fire exits are kept clear, doors are operational etc.
- To prevent accidents by the early detection and elimination of risk elements
- To respond to any requests for first aid assistance
- To act as the initial response to any fire alarm activation and if required participate in the further evacuation of the center
- To act as the initial response to any bomb threats and if required participate in the further evacuation of the center
- To act as the initial response to any lost or found children etc
- To observe, monitor and report any acts of criminal damage, vandalism, unauthorized activity etc and take the necessary appropriate action
- To assist shop staff dealing with difficult customers/visitors
- To act as a visible deterrent to shoplifters, vandals etc and provide reassurance to shop staff and customers
- To report any faults or defects to the control room or other relevant departments in a timely manner
- To respond to staff and public inquiries with a high level of customer service
- To escort staff and visitors when required
- To complete any accident or incident reports as and when required
- To perform any other reasonable task as may be required by Center Management, consistent with the provision of a high standard security service. e.g. immediate onsite response to any emergency as deemed appropriate
Person Specification of the Security/Customer Support Officer:
- Licensed to SIA Security Officer level
- CCTV SIA License
- Strong customer service, client focused attitude with the ability to build good working relationships
- To work singly and as part of a team resilient and tenacious with a "can do" approach
- Excellent at problem solving and have an ability to be resourceful
- To defuse potentially violent situations
- To recognize nonverbal cues that indicate both frustration and anger
- To identify triggers which may steer to conflict
- To be sure without being antagonistic
Flexibility is key to the role to meet the demands of a very busy business.
On site training provided to a high standard
Benefits:
- On-site parking