Aftercare Coordinator

Join Our Client's Dynamic Team as an Aftercare Coordinator for an 8-week temporary contract

Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator for an 8-week temporary contract who is from a developer background to join our client a market-leading provider of newly built affordable housing

The Role:

As an Aftercare Coordinator, you will be instrumental in delivering exceptional aftercare services to our client's valued customers

Your responsibilities will include:

• Be the first point of contact to deal with customer queries in a professional and timely manner
• Manage the defects systems to ensure issues are correctly recorded and maintained.
• Allocate Customer reported defects to relevant Development partners and ensure closure within the agreed service level agreement (SLA)
• Undertake general administrative duties relevant to the Aftercare team
• Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system
• Issue task instructions to Employers Agents Developers and/or Subcontractors with relevant priority settings
• Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
• Good understanding of product on new developments
• Provide management information to the senior management team
• Escalate any issues or risks to the appropriate person
• Be familiar with, and hold a good understanding of required policies and procedures

About You:

We are seeking candidates who possess:

• Proven experience within the housing industry
• Proficiency in using customer relationship management (CRM) software and other relevant IT tools
• Excellent written and verbal communication skills, with the ability to engage with customers, suppliers, and partners
• A proactive approach with the ability to work independently and as part of a team
• A good understanding of construction methods and terminology
• Commercial awareness and exceptional problem-solving abilities
• A resilient personality and the capacity to maintain a professional image
• Effective organisational and prioritisation skills

Monday to Friday 08.30 am pm Hybrid Option

per day