Aftercare Coordinator

**Location**: Cardiff

**Business**: Construction

Role purpose

Act as the Regional Team's dedicated point of contact on all issues relating to incomplete defect repairs.
Liaise with Professional team members (where applicable) and contractors to ensure the completion of defects work within agreed timescales.
Work closely with colleagues in the Division in managing a post-handover budget for rectification of minor defect works to ensure sub-contractors responsible are notified of costs, where required.
Prepare and manage any latent defect claims.
Collect, analyse and monitor defects performance of contractors and identify and report on any trends.
Monitor performance against agreed KPIs
Prepare reports for Ops Director on all aspects of defects service as directed.

Key accountabilities

Act as ISG Projects main point of contact with Clients and contractors where defects have been reported but not rectified within agreed timescales. Work to ensure timely completion of outstanding defects and keep Ops Director informed of action taken and progress made.
Monitor and co-ordinate the completion of work identified at the end of defects inspections.
Work closely with Client teams and contractors Management and Operations teams to manage the defects process.
Establish a working relationship with Building manager and contractors' customer service teams who are responsible for arranging for defects to be rectified. Agree process for reporting defects in and out of office hours, including emergency repairs.
Be an initial contact point for checking whether a defect is actually a defect under the building contract.
Work with the Ops Director and Commercial Director to manage the budget for minor post-handover works to schemes, following approval by the Director and in accordance with agreed procedures & processes.
Advise on process improvements on how to deal with defects in newly completed projects.
To undertake any other duties of a similar nature as requested by the Ops Director.
To participate in the review of this job description as necessary.
To promote ISG's Equality and Diversity Policy.

Skills & experience

Building Regulations Procedures
Building contracts
Numerate/Literate
Microsoft Word and Excel
Report writing
Ability to work independently
Communication
Computer spreadsheets
Read plans
Planning & Organising
Teamwork
Customer Service
Delivering Results
Trustworthy
Communication
Organised
Outgoing
Disciplined

Our workplace strategy ‘Work for You’ includes flexible working practices such as hybrid working where employees can split their working time between work and home. We also recognise that some roles lend themselves to flexible options more than others, so if this is important to you please discuss this with your recruiter, during the hiring process.