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Senior Specialist- Insurance Operations
4 months ago
What can you expect?
- Working as part of the Ops Service Delivery area. A key member of the Operations Functional Service Delivery Teams to ensure alignment with key objectives, priorities and adherence to policies and procedures.
- Recognised as a subject matter expert in respect of bureau markets within the Operation. A key contributor to the ongoing development of the department's capabilities, implementation of innovative technical solutions and delivery of enhanced services to clients, underwriters and Marsh Business Divisions.
- To oversee and provide technical guidance and solutions to colleagues and management onshore and offshore, identifying risk and appropriate mitigation. A core component of this role is to be a referral point, and to be able to address complex technical situations, focusing on Client outcomes, whilst protecting colleagues and the Firm.
- The role requires the ability to be both flexible and adaptable in the support of Marsh Senior Leadership in a variety of tasks. Detailed knowledge of Ops Service Delivery and its systems and processes is required. Capable of delivering results in accordance with Management specification and time scales.
What you will be rewarded with?
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary
We will rely on you to:
- Ensure that Group, divisional and local policies, procedures and governance are understood by the business and adhered to.
- Review, and challenge existing controls to ensure they are fit for purpose and demonstrate their effectiveness.
- Oversee and / or support the implementation of new or updated policies / standards that are approved by the control functions.
- Act as a referral / escalation point for complex and escalated, technical or procedural, queries from the operational areas. Use a flexible and diverse approach to resolve or oversee complex and / or contentious issues.
- Lead training and professional development across the Ops Service Delivery functions.
- Oversee engagement with bureau markets to discuss outstanding debtors and aged balances.
- Support both internal and external audit reviews to ensure prompt provision of information, review / challenge key matters that arise from such reports and ensure appropriate actions are agreed, then implemented.
- Adopt and promote a Treating Customer's Fairly approach to all activities.
- Support Practice / Function leaders in the implementation of the business strategy, and the impact and delivery of change, ensuring effective consistent controls are in place and high levels of quality achieved.
- Monitor external environments for trends and best practices. Bringing any risk aspect / concern to the appropriate escalation forum. Support and / or implement any appropriate resultant action plans.
- Promote and support offshore initiatives and contribute to the effective management of Ops Service Delivery.
- Be a role model for driving improvement in standards of behaviour and professionalism across the business. Taking responsibility for development of personal skills and competencies in line with agreed development plan.
- Ensure that identified key conduct, compliance, operational risks, issues and emerging risks are identified, and assessed. Ensuring escalated internally to the appropriate individual & / or internal support function.
- Personally connect with internal customers to discuss solutions where issues may exist, resolve problems and develop relationships, including those with key senior Practice contacts.
- Attain, develop and maintain comprehensive industry sector knowledge and skills required to enhance service and support customer relationships. Achieved by attending technical updates, reading business literature, specific training, as well as continuous acquisition of wider experience and knowledge.
- Support departmental activities to comply with industry regulatory requirements.
- Personal adherence to the Marsh E&O and Compliance Standards; Safety, Health and Environment Policy; and Departmental Procedures and Guidelines.
- Support the business in the development and delivery of a positive, performance orientated culture.
What you need to have:
- Experience of delivering high levels of Client service within an SLA environment across a virtual team.
- Strong organisational skills with the ability to deal with differing demands.
- Proven track record in handling and resolving complex customer queries in a financial environment.
- Ability to analyse data, identify trends and use data to articulate problems and opportunities.
What makes you stand out:
- Working knowledge and experience of the London bureau markets signing and settlement process.
- A genuine desire to challenge traditional ways of thinking and improve working practices.
- The ability to engage confidently and effectively with key stakeholders inside and outside of Operations.
About Marsh
Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.
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