Senior Insurance Operations Specialist

3 weeks ago


Norwich, Norfolk, United Kingdom Marsh & McLennan Companies, Inc. Full time
Senior Insurance Operations Specialist

Join Marsh & McLennan Companies, Inc. as a Senior Insurance Operations Specialist and be part of a dynamic team that places and manages innovative portfolio solutions across Marsh Practices.

About the Role

This is an exciting opportunity to work closely with functional areas of the team, and across all business units, to manage projects, work independently, and help teammates thrive.

Key Responsibilities
  • Maintain an advanced understanding of the insurance industry and external regulatory environment and their procedural or operational implications for brokers and businesses.
  • Work closely with Account Executives, Brokers, Transactional Team, Claims team, and Technical Support Analysts to draft, check, and validate slips, contracts, and endorsements to a high standard.
  • Support brokers in the structure and design of MPS facilities producing Market Reform Contracts (MRC) and supporting documentation in accordance with latest Delegated Authority templates and MRC requirements.
  • Link up with Account Executives based in the London or Norwich offices as may be required.
  • Be a point of contact for technical insurance questions from all sources and be expected to solution and apply judgment as to who and when to escalate further as may be required.
  • Strategize own workload to meet individual all applicable SLA, KPI, and Quality targets.
  • Train and assist lower-level employees with their work as may be required.
Requirements
  • ACII or be working towards.
  • Knowledge of all Microsoft Office products with heavy reference to Excel, Word, and PowerPoint.
  • High attention to detail.
  • Highly organized and methodical in approach.
  • Ability to work under pressure, the desire to develop relationships, and grow as an insurance expert.
About Marsh

Marsh is the world's leading insurance broker and risk adviser, serving commercial and individual clients with data-driven risk solutions and advisory services.

We are committed to embracing a diverse, inclusive, and flexible work environment, aiming to attract and retain the best people and embracing diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office.



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