Pensions Support Clerk

4 weeks ago

West Midlands, United Kingdom West Northamptonshire Council Full time

The Pensions Service are looking for a highly motivated individual to join our administrative team as a pensions support clerk. You need to be performance focused and driven to provide excellent customer service. You demonstrate a flexible approach to delivering all aspects of pension administration.

We are a welcoming team who continually support each other in achieving both personal and departmental goals.

Previous applicants need not apply.
Our benefits

We offer a wide range of benefits to our employees, these include:

  • Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Cycle to Work scheme.
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Car Lease scheme
  • Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
  • Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

    What will you be doing?

    The Pension Support Clerk role sits within the projects and systems team and is responsible for administration tasks including allocation of emails to other teams, answering telephone queries, allocation of post, responding to basic queries via email, dealing with members self service queries, updating member records and processing refund of contributions. This customer facing role is critical to ensure casework is either dealt with immediately at the point of contact or is efficiently allocated and dealt with.
    About you

    Experience of working in a similar environment, where you have shown the ability to be calm under pressure and make timely decisions, would be an advantage. We will provide full and comprehensive training to give you the skills and confidence you need to complete the role. The successful candidates will have excellent attention to detail and be able to communicate effectively through all available channels, to both members and colleagues alike.

    For further queries about this role, please contact Kelly Edge, Pensions Service Team Leader -
    About us

    At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

    Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

    Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council

    We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

    The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

    If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support.

    West Northants Council, where careers thrive.

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