Pre Sales Specialist CCaaS Market

3 weeks ago

London, Greater London, United Kingdom worldline Full time

Pre Sales Specialist CCaaS Market

London, United Kingdom.

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The position is within the CMO WL Contact Sales team - entity of Worldline MTS, and focuses on the Worldline Contact product suite.

WL Contact, our cloud-based solution, optimizes contact centers from medium to large sizes, enabling efficient management of customer interactions across all communication channels (voice, emails, bots...).

Powered by AI. WL omnichannel management platform handles over 3 billion conversations a year. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

As part of a sales & consultants' team, the Pre Sales Specialist is responsible for customers' presentation / demo.

The objective is to support the sales team for clients 'meetings by presenting the value of the product, trends

You need to have a good understanding of the customer's business and CX issues.

When RFI/RFP are issued, you will contribute to the response by integrating the key elements understood during the presales meetings

Day-to-Day Responsibilities​

The main missions will be:

  • Prospect: presales activities, solution 's demo, customers' presentation
  • Lead and facilitate functional workshops with customers (presales activities or prior to solution implementation) and find the solution modules that will add the most value,
  • Conduct immersions to identify the customers'needs,
  • Propose functionalities or best practices to ensure the project's success (omnichannel strategy design, customer journey design, performance analysis, etc.).
  • You will work closely with the sales'team, business developers and the product team

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Experience in Presales activities
  • Experience in CcaaS and business knowledge in call centers (10 years)
  • You have the leadership and interpersonal skills to captivate and motivate the various stakeholders you work with
  • You know how to listen to customers and understand their needs
  • You are versatile and flexible, organized, rigorous, curious and innovative
  • You are at ease with Customer Relations/Experience or Contact Center concepts and are ready to learn more
  • You're able to work independently, but are involved in the life of the team

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Have 25 days holiday + bank holidays
  • Have employee private medical cover, access to a virtual GP service
  • Access to discounts and cash backs on shopping *
  • Purchase a range of flexible benefits through salary sacrifice
  • Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
  • Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
  • Have Pension – the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

  • Pre-Sales Specialist

    5 days ago

    London, Greater London, United Kingdom People First (Recruitment) Ltd Full time £22,558

    Ref: 22558Status:Permanent Salary: £50,000 per annum + travel card up to Zone 6 Location: The City Working hours: 9:00 - 17:00 (Mon to Fri)Start date: ASAP An international IT/Telcom company is looking for a Pre-sales Specialist. Pre-sales Specialist- What You'll be Doing Each Day: Define requirements, create designs and proposals, provide technical...

  • New Business CCaaS Development Manager

    5 days ago

    London, Greater London, United Kingdom IG Full time

    Job Title: Exciting New Role - Business CCaas Development ManagerLocation: Remote / BristolCompany: Leading IT Services and Consulting Company - Experts in Unified Communications and Contact Centre as a Service,Join our team at IG Recruit, a trusted recruitment partner specializing in cutting-edge customer engagement solutions that drive cost savings,...

  • Pre-Sales Marketing Director

    5 days ago

    London, Greater London, United Kingdom Dentsu Aegis Network Full time

    Job Title:Pre-Sales Marketing DirectorJob Description:IntroductionDentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce, and...

  • Pre-Sales Marketing Director

    5 days ago

    London, Greater London, United Kingdom Redefined Ltd Full time

    Job Title:Pre-Sales Marketing DirectorJob Description:IntroductionDentsu is a network focused on anticipating future trends, assisting clients in preparing for upcoming opportunities, and establishing new avenues for growth in a sustainable manner. Embracing a customer-centric approach to business evolution, we utilize insights to link brand, content,...

  • Pre-Sales Specialist, ICT Service

    5 days ago

    London, Greater London, United Kingdom Access Appointments Consultancy Limited Full time

    Exciting Opportunity:Company: Access Appointments Consultancy Ltd is a recruitment agency based in LondonA fantastic Pre-sales Specialist role is available within a reputable international ICT service provider in the UK and European markets. The aim is to establish a strong presence through cutting-edge services to drive consistent growth and meet customer...

  • Senior Pre-sales Specialist

    5 days ago

    London, Greater London, United Kingdom Adenza Full time

    Calypso Technology and Axiom SL have merged to form a new company, Adenza.Play00:0001:07MuteEnter fullscreenPlayDivision OverviewStrategy is at the core of the business of Adenza. A well-articulated and quantified strategy drives attention and investment across the organization. The Regulatory Solution Strategy Division is responsible for driving business...

  • Project Manager Director, SaaS, Cloud, CcaaS, UC, Tech

    5 days ago

    London, Greater London, United Kingdom Jam Management Consultancy Limited TA JAM RECRUITMENT Full time

    Job Title: Project Manager Director, SaaS, Cloud, CcaaS, UC, Tech Employer: Jam Management Consultancy Limited T/A JAM RECRUITMENT Location: Berkshire, United Kingdom Salary: Employment Type: Permanent Reference Number: f9c70953-c71e-49b6-9756-bf a Job Details: Director of Project Management k Director of Project Management – UcaaS, CcaaS,...

  • FX Market Specialist, Specialist Sales

    5 days ago

    London, Greater London, United Kingdom Bloomberg L.P. Full time

    FX Market Specialist, Specialist Sales - Financial Solutions in London , United Kingdom FX Market Specialist, Specialist Sales - Financial Solutions Bloomberg Market Specialists provide practical guidance and industry expertise across markets to help clients maximize the value of their investments in our solutions and serve as their voice back to...

  • Fx Market Specialist, Specialist Sales

    5 days ago

    London, Greater London, United Kingdom Bloomberg Full time

    Bloomberg Market Specialists provide practical guidance and industry expertise across markets to help clients maximize the value of their investments in our solutions and serve as their voice back to Bloomberg.For Bloomberg clients globally positioning for a competitive edge across diverse markets and industry change, Bloomberg Market Specialists provide a...

  • ICT Pre-sales Specialist

    4 weeks ago

    London, Greater London, United Kingdom JAC Recruitment UK Full time

    ICT Pre-sales Specialist Business: Information TechnologyCompany Location: City of LondonSalary: up to 50,000 GBP Office working / HybridAll of the applicants must have an eligible visa for working in the UK. Job description1. Requirements Definition and Design:- Define requirements, create designs and proposals.- Provide technical support to KDDI Europe's...

  • ICT Pre-sales Specialist

    5 days ago

    London, Greater London, United Kingdom JAC Recruitment (UK) Ltd. Full time £50,000

    ICT Pre-sales Specialist Business: Information Technology Company Location: City of London Salary: up to 50,000 GBP Office working / Hybrid All of the applicants must have an eligible visa for working in the UK. Job description 1. Requirements Definition and Design: - Define requirements, create designs and proposals. - Provide technical support to...

  • ICT Pre-sales Specialist

    3 weeks ago

    London, Greater London, United Kingdom JAC Recruitment UK Full time

    ICT Pre-sales Specialist Business: Information TechnologyCompany Location: City of LondonSalary: up to 50,000 GBP Office working / HybridAll of the applicants must have an eligible visa for working in the UK. Job description1. Requirements Definition and Design:- Define requirements, create designs and proposals.- Provide technical support to KDDI Europe's...

  • Sales Specialist

    5 days ago

    London, Greater London, United Kingdom BT Full time

    Sales Specialist (Voice & UC)Job Req ID:32474Posting Date:30 Apr 2024Function:Sales and CommercialUnit:BusinessLocation:1 Braham Street, London, United KingdomSalary:Competitive plus benefitsLocation: you can be based from our Birmingham, Bristol or London strategic hub locations, the role will also include travel to customer locations.Why this job...

  • Marketing & Sales Specialist

    5 days ago

    London, Greater London, United Kingdom Centre People Full time

    A leading Japanese food company is looking for Sake Specialist who can develop further sales and marketing activity in the UK and Europe. The relevant experience related to Sake is essential, and someone with Sake Sommelier qualification or Japanese speaking ability is highly advantageous.TYPE :Permanent, full-timeWORKING HOURS :from Monday to FridaySALARY...

  • Pre Sales Consultant

    5 days ago

    London, Greater London, United Kingdom Syndigo Full time

    Here at Syndigo, we're enabling our clients to deliver _better_ eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.Basically, we're the accurate data behind how people feel when they...

  • Care Specialist

    5 days ago

    London, Greater London, United Kingdom Sprinklr Full time

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Sales And Marketing Specialist

    5 days ago

    London, Greater London, United Kingdom Swipe Say Easy Full time

    Do you thrive in the dynamic world of sales and marketing?nWe're searching for a passionate and results-oriented Sales And Marketing Specialist to join our growing team. You'll be a strategic thinker with the ability to translate vision into action, leading the charge in generating leads, developing compelling marketing campaigns, and exceeding sales...

  • Pre Sales Consultant

    5 days ago

    London, Greater London, United Kingdom S&P Global Full time

    S&P Global Market IntelligenceThe Role: Pre Sales Consultant - Loans & CreditThe Team:Software Solutions provides clients with industry leading software and services, covering enterprise data management, investment management, loans software and services and private markets solutions.The team is composed of a diverse set of enterprise software, SaaS, data,...

  • Technical Sales Specialist

    5 days ago

    London, Greater London, United Kingdom Werfenlife SA. Full time

    Technical Sales Specialist - Transplant - North UK JOB DESCRIPTION: Technical Sales Specialist - Transplant Job Summary Responsible for all sales activities, from lead generation through close and for pre and post sales technical support to customers for Transplant products within the UK and Ireland territory (with a focus on North UK and Ireland). Manage...

  • Marketing Technology Pre-Sales Solutions Consultant

    5 days ago

    London, Greater London, United Kingdom Workingmums Full time

    Marketing Technology Pre-Sales Solutions Consultant - Hybrid The Company Based in London, part of a global NYSE listed company, our client is a data and technology consultancy leveraging insight for commercial success. Their expertise lies in providing innovative digital solutions and software, particularly across marketing services. They work with major...