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ServiceNow Architect

4 months ago

London, Greater London, United Kingdom IBM Corporation Full time

Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

Provides configuration and maintenance services for ServiceNow IT function. Expected to have knowledge and/or experience in business and technical skills related to ServiceNow IT, plus service management, ITSM, ITIL process expect, analyze Client Business process. Able to support the solution development, advise on business processed, and delivery of ServiceNow implementations which may include the use of: SDLC/SCRUM, experience in Web Technologies like XML, HTML and Web Services, and knowledge of technical components such as LDAP, VPN and SSL. Leads the team to build ServiceNow strategy based Value vs. effort and prepare cost-benefit model and inputs to ROI analysis.

Required Technical and Professional Expertise

  • Experience working in a client-facing role in a professional services organization
  • Experience with workflow automation platforms and technologies, such as ServiceNow.
  • Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
  • Experience leading project teams that help customers solve their most complex business problems through creative thinking and seeking innovative solutions
  • Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed
  • Experience in managing large projects and programs in an enterprise environment

Preferred Technical and Professional Expertise

*