Head Host

4 weeks ago

London, Greater London, United Kingdom Marriott International Full time
Job Number
Job Category Food and Beverage & Culinary
Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: As a Head Host/ess in The Booking Office at St. Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time from your team is what we've built our reputation on and it's your job to uphold this. Goodbyes are just as important and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items. Also ensuring your team have the tools and training to do their job to the five-star standard we expect.

Responsibilities: Here's what your journey with us entails
  • Being able to train your team on hotel rates, daily selling strategy, discounts and how to handle reservation queries.
  • Serving the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
  • Overseeing and understanding the correct reservation procedures and taking any reservations if required.
  • Complying with unit cash handling and credit policies and procedures.
  • Understanding the banking and change order procedure.
  • Being responsible for all payment transactions on the shift and reporting any discrepancies.
  • Completing daily checklist tasks and monitoring the performance of your team to comply with our financial obligations.
  • Providing information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates.
  • Being fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
  • Leading the team on the floor ensuring our hosts/hostesses are following brand standards at all times and maximising revenue.
  • Leading the booking systems for The Hansom & The Booking Office to ensure revenue and the spaces available are maximised.
  • Working together with the sales team to provide the best training opportunities for our team not only on hosting duties but also the sales piece.
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
  • You and your team are expected to deliver service to your full potential.
  • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
Qualifications:
  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Strong understanding of standards and procedures.
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
  • Detail-oriented with a passion for delivering excellence in customer service.
What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Pension scheme participation.
  • Life Assurance coverage.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free St. Pancras Experience for you and a guest.
  • Free meals while at work.
  • Dry-cleaning service availability.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 50% discount at any of the St. Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefits
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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