IT Tech Support
3 weeks ago
IT Tech Support - Permanent Vacancy from May 2024
At Dementia Concern, we aim to provide specialist support and advice to anyone in Ealing who is affected by dementia. Our continuously improving services and expert frontline staff deliver the best care possible during the dementia journey. We are proud to be contracted by the NHS to link directly between the eight GP networks in Ealing and the mental health team (CIDs). Community healthcare is unlike any other part of the NHS. It is personalised care that helps people to retain their independence.
There are hundreds of types of dementia, with Alzheimer's being the most common. Dementia has been the leading cause of death in the UK for the last decade.
As an Integrated Care partner with the NHS, your 2-day a week tech support role here is key to maximising productivity and the lasting impact of our frontline workers out in the local community. By supporting your dedicated healthcare colleagues, you'll help ensure we reach every person living in their homes, with dementia, in Ealing. Over 50% of the population served are Ealing residents from global majority ethnicities; our team reflects this rich diversity.
Key Facts
Job Title IT Tech Support
Description On-site 1st and 2nd line IT support
Salary £30k per annum full-time equivalent
Office 223 Windmill Road, London, W5 4DJ.
Contract Permanent
Start date May 2024
Hours 14 hours a week, flexible over 2-4 days
Line manager CEO
Location This is an in-person role, based in our offices at W5 4DJ
Holidays 25 days pro rata
Responsible for Implementing IT best practices (processes, procedures, tasks, and
checklists) for the smooth running of community healthcare services.
Key relationships CEO, Fundraising/Marketing, HR Manager/Senior Team, Board Clerk
External Support 3rd line support from a specialist IT company (remote; on-site as nec.)
Main Purpose and Scope of the Role
This is BAU support for staff and on-site/network IT infrastructure. If successful, you will liaise closely with our external IT consultancy, for bespoke 3rd line support, regarding our core IT infrastructure (software, hardware, server and network). You will be the first point of support for your colleagues' IT needs. You will report on and advise senior management of the IT risks and cybersecurity needs. You prioritise your own work, documenting and communicating progress.
Key Responsibilities:
● Troubleshoot IT based systems, hardware, and software issues for colleagues
● Onboard/offboard employees for IT system; set up all user credentials
● Manage devices for circa fifty staff using GoTo Resolve (our MDM/RMM tool)
● Help staff with Google, Windows, email, VPN and applications like Staffology HR
● Support Senior Team with roll-out of our first self-service HR portal for all staff
● Manage device inventory and purchase new supplies and equipment as needed
● Liaise and negotiate with external IT service providers (eg. EE, Croft, Google)
● Ensure all IT hardware and software is well maintained (documenting actions)
● Develop and update IT policies, subject to board approval
● Advise Senior Team on cost-effective digital forward planning and investment
● Support Senior Team to create a cybersecurity strategy (based on security audit)
ROLE DOES NOT DO - the following high-level tasks covered by external IT company
● Outside IT Manager builds and maintains the organisation's network and server
● Outside IT Manager manages software licences and supports key tech purchases
● Outside IT Manager sets up core installations on machines for new staff
● Outside IT Manager troubleshoots major issues when your role needs help
Person Specification
Essential Skills and Qualifications:
1. Experience of either Customer Service, Charitable Sector or Small Business
2. Trouble-shooting experience while providing remote and onsite IT tech support
3. Documentation of IT processes, good time management skills and attention to detail
4. On-site management of Active Directory, Network Access Storage (inc. RAID)
5. Proficient in Windows 10/11 & Home/Pro, MS Office and MDM/RMM tools
6. Ethernet cabling experience (crimping etc.) We have loads of structured cabling
7. Working knowledge of information data security and mitigation of cyber risks
8. Aptitude for IT skills development and staying on top of current industry standards
9. Good problem-solving and communication skills, being able to think on your feet
10. Good working knowledge of: Website CMS & Google Workspace (formerly G-Suite)
Desirable Skills and Qualifications:
11. Basic networking skills e.g:
● CompTIA A+ or experience of office IT support function
● CompTIA Security+, or CompTIA Network+, or CCNA certification
12. Working understanding of ITIL Version 3 or 4 framework
How to Apply and Interview
Closing date: Monday 22nd April at 12 midday
Interviews: Week commencing 29th April 2024
Please forward your CV for consideration. CV's are considered on a rolling basis and we may well be in touch with you, before the closing date.
-
Retail Tech Support Specialist EMEA
2 weeks ago
London, Greater London, United Kingdom On Full timeTeam for Career SiteRetail (office team)In shortIn this role you will have a direct impact on the EMEA expansion of the fastest growing sportswear brand in the worldWe are looking for a tech-savvy, retail-minded team player, who is thrilled by the opportunity to install the latest retail technology during our new store opening projects in EMEA, support...
-
BTEC Tech Awards
1 week ago
London, Greater London, United Kingdom Pearson Full timeWe currently are recruiting for BTEC Tech Awards Travel & Tourism.BTEC Tech Awards – Chair of Examiners- BTT0The Chair of Examiners is responsible to the awarding organisation for maintaining standards across different specifications in a subject within a qualification and from year to year. The chair of examiners must:The Chair of Examiners is responsible...
-
BTEC Tech Awards
15 hours ago
London, Greater London, United Kingdom Pearson Full timeWe currently are recruiting for BTEC Tech Awards Travel & Tourism.BTEC Tech Awards – Chair of Examiners- BTT0The Chair of Examiners is responsible to the awarding organisation for maintaining standards across different specifications in a subject within a qualification and from year to year. The chair of examiners must:The Chair of Examiners is responsible...
-
London, Greater London, United Kingdom Natixis Full timeThe Intern will assist in the development of the Natixis Tech & Data Thematic Research franchise, with a particular focus on supporting requests from Global Markets / Equity Derivatives sales and engineering teams (custom baskets, thematic campaigns...).ResponsibilitiesContribute to the publication of Tech & Data Research reports. Participate to the Idea...
-
Data Engineer London 2024
3 weeks ago
London, Greater London, United Kingdom Next Gate Tech Full timeAt Next Gate Tech, we're pioneering the way forward in the FundTech industry, delivering cutting-edge solutions for data management, analytics, and workflow automation. We're on a mission to transform data into clarity for fund operations, and we need passionate, innovative team members to help us lead this charge.About YouAs a Data Engineer, you play a...
-
Azure Network Support Engineer
3 weeks ago
London, Greater London, United Kingdom Undisclosed Company Full timeAzure Network Support EngineerWe are recruiting x2 Azure Network Support Engineers to work with in a Global Tech Organisation supporting enterprise customers and driving their business requirements.In this Customer Service team, they are responsible for the strategy, design and implementation of the customer's experience and as Technical Support Engineer...
-
Mobile Development Tech Lead
2 days ago
London, Greater London, United Kingdom BP Energy Full timeEntity: Innovation & EngineeringJob Family Group: IT&S Group bp's Innovation & Engineering (I&E) organization is the central organization for all software and platform development. We build all the technology that powers bp's businesses, from upstream energy production to downstream energy delivery to our customers. We have a variety of teams depending on...
-
Network Engineer
1 week ago
London, Greater London, United Kingdom Tech Pursuit Full timeNetwork Engineer - 3 month contract - London (hybrid)For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.We are currently recruiting for a Network Engineer to support with an implementation of a new network access control system.What you will be doingSupport with the implementation of the new...
-
Quantitative Developer
6 days ago
London, Greater London, United Kingdom Tech Kinect Full timeQuantitative Developer Job Description:Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Develop and implement quantitative models, algorithms, and strategies to support trading and investment activities.Collaborate with cross-functional teams, including...
-
Cross-platform Desktop Support Engineer
3 weeks ago
London, Greater London, United Kingdom Select Full timeAre you ready to embark on an exhilarating journey as an IT Support Engineer with a renowned tech company? This is not your ordinary IT role; it's a thrilling and diverse opportunity to elevate your skills and expertise. As a key member of our team, you will play a crucial role in ensuring our customers' day-to-day IT needs are met with excellence.At our...
-
Quantitative Developer
1 day ago
London, Greater London, United Kingdom Tech Kinect Full timeJob Title: Quantitative Developer (Contractor)Location: London, United KingdomLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Job Description:We are seeking a highly skilled and experienced Quantitative Developer to join our team on a contractor basis. As...
-
Senior Marine Engineer
2 weeks ago
London, Greater London, United Kingdom Silverstream Tech Full timeOpportunity for a Senior Marine Engineer to join our growing team of maritime experts.Reporting To: Lead Marine EngineerA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Location: London / Southampton office including Hybrid Working.Experience / Qualifications...
-
Legal Tech Solutions Engineer
3 weeks ago
London, Greater London, United Kingdom Jameson Legal Full timeOur client is a leading national and international full-service law firm. They have embraced legal technology to help deliver their services in a more dynamic and future focussed manner and an exciting opportunity has become available to join this dynamic firm.Responsibilities include: Scope, design, plan and help the delivery of live client projects of...
-
Web3 Integration Engineer
3 days ago
London, Greater London, United Kingdom Premier Group Recruitment Full timeOverview: My client for a skilled Blockchain Web3 Integration Engineer to join the team. You should know blockchain tech well, including Ethereum, Cosmos, and optionally Solana, Bitcoin, Tron, and TON Network. You'll integrate hardware wallets like Ledger and Trezor using TypeScript and be able to develop core blockchain libraries.Do not wait to apply after...
-
Full Stack Tech Lead
3 weeks ago
London, Greater London, United Kingdom Aristocrat Full timeSummaryRoxor Studios boasts a rich portfolio of captivating and highly successful games, cherished by millions of players worldwide. Our commitment is not only to crafting top-tier games in the industry but also to streamlining the development process for efficiency and ease. With a majority of our games developed in-house by our esteemed Game Studios, we...
-
Full Stack Tech Lead
1 week ago
London, Greater London, United Kingdom Aristocrat Full timeRoxor Studios boasts a rich portfolio of captivating and highly successful games, cherished by millions of players worldwide. Our commitment is not only to crafting top-tier games in the industry but also to streamlining the development process for efficiency and ease. With a majority of our games developed in-house by our esteemed Game Studios, we employ a...
-
Data and Analytics Support Lead
2 days ago
London, Greater London, United Kingdom Swiss Re Full timeAbout D&A ReThe Digital & Tech Re organization is at the forefront of driving the digital transformation for our reinsurance business units across P&C Re, L&H Re and Solutions. We strive to build an inspiring environment for our people to use data and technology to create a sustainable and strategic competitive advantage. Data & Analytics Re is the data arm...
-
corporate m&a
3 weeks ago
London, Greater London, United Kingdom Noble Legal Limited Full timeThis leading Magic Circle law firm has a busy and expanding Corporate TMT team. With tech-driven transactions continuing to increase, this practice is on the look-out for a bright ambitious and experienced Corporate lawyer who is keen and passionate about specialising and focusing their career within the tech, media and telecoms sectors. As part of this...
-
London, Greater London, United Kingdom Pollen Recruitment Full timeIf you are a qualitative specialist, passionate about technology and media and you want to work with some of the most high-profile, fascinating, and forward-thinking global brands around, look no furtherScroll down for a complete overview of what this job will require Are you the right candidate for this opportunityWe are looking for a motivated and engaged...
-
corporate senior associate
3 weeks ago
London, Greater London, United Kingdom Noble Legal Limited Full timeThis is an exciting opportunity for an experienced corporate lawyer to join this full service firm, which has a market leading reputation for TMT firm. We are delighted to be instructed by the firm to work on this senior corporate vacancy. The firm have an excellent reputation within the tech sector, working closely with tech and media start-ups on high...