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Fraud Operations Specialist

3 months ago

Weymouth, Dorset, United Kingdom On Full time

On is a fast-growing sportswear brand, and with this growth comes an exciting opportunity to join our DTC Operations team.


As a specialist focusing on consumer payments and risk, your primary responsibility is to ensure On customers are happy You will help us strive to become the leading sports retailer in the industry.

In this role, you will use our CRM, order management systems, and backend payment processor to support our customer-facing team by reviewing e-commerce purchasing behavior, mitigating credit card fraud, and addressing inauthentic activity patterns.

Your Mission

  • Maintain a strong familiarity with the backend systems that power our customer experience, including Microsoft D365, Salesforce, and Adyen (or a similar payment processor), and use this knowledge to manage and mitigate fraud spikes
  • Review patterns in data to identify trends of inauthentic activity and mitigate highrisk/fraudulent activity across our platform
  • Provide ongoing suggestions for improvements to systems and processes and maintain SOPs around handling fraudrelated customer inquiries
  • Build collaborative partnerships across On, including our global Risk and
  • Finance teams, to share insights, solve issues as they arise, and meet joint objectives
  • Other duties and responsibilities as needed
Your Story

  • 12 years of experience in ecommerce support/operations, using Microsoft D365 and Salesforce Lightning or similar ERP/CRM programs
  • 1+ year experience with Adyen or similar payment processor, ideally working with fraud or risk topics; experience with chargeback or dispute resolution a plus
  • Excellent analytical and problemsolving skills, with an ability to communicate crossfunctionally and explain complex operational processes
  • Enthusiasm in approaching new opportunities and challenges, viewing setbacks and adversity as opportunities to rebound and try a different approach
  • Ability to operate effectively with minimal guidance, approaching problems with an investigative mindset even in uncertain or ambiguous situations
  • A mindset that seeks to grow and be challenged and a willingness to selfreflect and take feedback on areas of personal strength and weakness
Meet The Team


You will work with a core team at our North American HQ in Portland, Oregon, and interact daily with our global Happiness Delivery and Operations teams worldwide.

What We Offer

This role is full-time and may include weekends (subject to change to meet team needs).

Work hours average 8 hours per day, 5 days a week between 6 AM and 6 PM, Monday to Sunday, and may include at least one weekend work day.

This hybrid position requires 2-3 days in the office and 2-3 days at home.

On is a place that is centered around growth and progress.

We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.

You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

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