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Store Manager

3 months ago

Norwich, Norfolk, United Kingdom Austen & Blake (Neve Jewels Ltd) Full time
Store Manager
  • Hours: 40 hours per week, working any 5 out of 7 days, including bank holidays and weekends.
  • Salary: Basic salary up to £42,000 per annum with the opportunity to earn quarterly bonus.
The Company:
  • Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers' dreams. Be it a stunning ring, an elegant necklace, or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.
About this role:
  • We are seeking an experienced and dedicated Store Manager to join our successful team in (Area). In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales.
Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you'll contribute:
  • Leadership and Team Management:
    - Lead and mentor the sales team to consistently achieve and surpass sales targets.
    - Foster a positive and motivating work environment through collaboration and teamwork.
  • Client Engagement and Consultation:
    - Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences.
    - Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey.
  • Product Knowledge:
    - Cultivate an in-depth understanding of our jewellery, including materials, design intricacies, and craftsmanship.
    - Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.
  • Sales Performance:
    - Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
    - Encourage a consultative and customer-centric approach to sales.
    - Understand and influence your store's Profit & Loss report.
Experience:
  • Minimum of 2 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and exceeding sales targets.
    Experience in engaging with high-end clientele is highly advantageous.
    Effective communication skills and a proactive team player.
    Strong problem-solving abilities and adaptability to evolving role requirements.
    Proficiency in new software and the ability to quickly grasp new systems.
    Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities.
    A genuine passion for luxury products and a discerning eye for aesthetics.
    Impeccable attention to detail.
    Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
    A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations.
Benefits:
  • Competitive salary
    Commission
    20 days of annual leave plus 8 days of bank holidays
    Private Healthcare
    Access to a 24-hour Employee Assistance Programme
    Company discount
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.

Job Types: Full-time, Permanent
Pay: Up to £42,000.00 per year
Additional pay: Bonus scheme
Benefits: Company events, Company pension, Employee discount, Private medical insurance, Referral programme
Schedule: 8-hour shift, Weekend availability
Experience: Management: 5 years preferred, Jewellery: 3 years preferred
Work Location: In person