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Work Force Management Lead Scheduler
3 months ago
Work Force Management (WFM) Lead/Scheduler
Portsmouth, PO1 3LT
12 month Fixed Term Contract, 37 hours per week
Competitive salary plus benefits
Serco have a new and exciting opportunity for a Work Force Management (WFM) Lead/Scheduler to join our Maritime contract in Portsmouth.
As the WFM Lead/Scheduler your role will be to provide administrative support, to the Operations Coordinator / Workforce Management (WFM) Champion, specifically in support of Workforce Management and Administration within the Operations departments within the Maritime Services Contract. It is also envisaged that this role will evolve to provide support to the implementation and steady state maintenance of Serco's Engineering Asset Management (SEAMs) and Learning Management System (LMS).
Main Accountabilities:
- Implementation support
- WFM Lead - key lead within site as part of the implementation of WFM technology Time2Work and Maximo SEAMS
- Operations Administration & Support relating to staff scheduling.
- Updating and maintaining key master data which supports the key systems for scheduling staff.
- Attend application training and champion use of tool - Key Point of Contact (POC)
- Support and champion set up of tools such as mobiles as required (Corporate Accounts & UAM)
- advise and assist workforce on IT setup and application use.
- Clock enrolment and consent forms management (if biometrics used)
- Support in BAU
- Management of Staff Rosters and Work Patterns, scheduling and workforce planning using the system ensuring new processes are followed by staff for recording leave, training days and absences.
- Utilise the system to update staff rosters (short term planning)
- Work with OSC for longer term changes or configuration updates to the system
- Approve annual leave requests within the system
- Work with task management to ensure rostered staffing meets requirements
- In conjunction with WFM line managers to manage daily timesheets and application exceptions
- Attend briefings and provide reports as required.
- Have potential to expand knowledge and skills as required.
- Develop to encompass digitised asset management systems for which this role will be directly contributed to
- Provides general administration support including production of MS Office documents.
- Use Serco's digitised asset management systems (SEAMs)
- Provide general administration support including production of MS Office documents.
What you'll need to do the role:
- Excellent administration and communication skills
- Ability to adapt to a changing working environment and role.
- Administrative experience working in an office environment.
- Proficient in all aspects MS Office
- Currently hold or able to obtain SC Clearance
- Demonstrable strong time management and organisational skills with the ability to meet deadlines.
- Demonstrable experience of working effectively both independently and in a team
- Ability to communicate with teams confidently
What we offer:
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
