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VIP Desktop Support Engineer

4 months ago

City of London, United Kingdom Concept Resourcing Full time
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London


The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services.


Package:
* up to GBP240 per day payable via umbrella company (Inside IR35)

  • Initial 6 months contract with strong possibility of extension
  • Monday to Friday throughout duration of contract
The role

  • Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT.
  • Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues
  • Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in)
  • Face of IT for all staff in the building - hands and eyes for remote teams
  • Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure.
  • Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals.
  • Assisting VIP's and wider end users
  • Troubleshooting, installation, and configurations
The candidate

  • At least 3 years' experience working on installation and configuration of desktops, laptops, and printers
  • Knowledge of Software related issues (Standard and Non-Standard)
* familiarity with Dell and Microsoft products with experience in component replacement

  • Excellent communication skills (verbal and written)
  • Excellent Time management and Organisational skills.
  • A good theoretical and practical approach to diagnosing problems.
  • Ability to work independently and in a small team on a wide range of products.
  • Experience with ticket management such as Service Now
  • Must have experience in VIP Support
  • Must be able to demonstrate a logical approach to fault finding
  • Good all-round understanding of hardware maintenance/break-fix
This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.