Customer Care Advisor

3 weeks ago

London, Greater London, United Kingdom ME AND EM Full time
Job Role: Customer Care Advisor

Reporting to: Customer Care Manager

Location: Head office, West London

Workplace Type: Hybrid

Contract type: Full time, 37.5 hours

About Us:

ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

br/font face="Arial" size="2" color="#333333"font face="Arial" color="#333333"font color="black"We are currently looking for a font color="#000000"Customer Care Advisors to join the team on a full time basis working 37.5hrs per week hours 1:30 - 10pm.You will play a crucial role in delivering luxury service to our customers. This role will be flexible hybrid working, and you'll be expected to handle various communication font channels./font/font/font/font/fontbr/br/br/

br/font face="Arial" size="2" color="#333333"strong , sans-serif;">Your Responsibilities:

Provide exceptional above and beyond customer service via various channels, phone, email, and live chat. Build relationships with customers offering smart solutions to problems. Provide excellent styling, sizing, and garment care advice. Be extremely confident with navigating the website and assisting the customer on where to find information. Attend regular customer care training. Work closely with other departments within the business. Liaise with our warehouse team on a daily basis for updates on customer queries. Work in partnership with our third-party partners providing updates on stock and orders. Make recommendations to improve the customer experience. Keep up to date with product knowledge via training, the website, social media, brochures, store visits and discussions with design, buying and merchandising teams. Visit our stores to feel, touch and try the product to be able to offer first-hand advice. Assist customers and the department by processing orders, customer returns and tracking deliveries. About you:

Have a genuine passion for fashion and customer service. Confident in working in a fast-paced environment. Confident telephone manner with excellent written and verbal communication skills. Strong computer and systems skills. Organised with the ability to multitask. Confident at making decisions, prioritising and working autonomously. Employee Benefits:

33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life and Income Protection Insurances Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Staff uniform for retail employees Generous Staff and Friends and Family Discount Annual Volunteer Day Cycle to Work Scheme Tech Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for

opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

  • Customer Care Advisors

    6 days ago

    London, Greater London, United Kingdom Adecco Full time

    Are you Customer focused? Do you have experience dealing with queries? Able to work efficiently? This could be the perfect fit for youAdecco Recruitment are currently looking for 3 Customer Care Advisors to join one of our prestigious clients based in Hammersmith. These are temporary positions for initially - 6 weeks with the possibility of extension. Due to...

  • Service Advisor

    6 days ago

    London, Greater London, United Kingdom HDR Advisor Full time £14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...

  • Customer Care Advisor

    6 days ago

    London, Greater London, United Kingdom S&P Global Full time

    S&P Global Commodity InsightsThe Role: Client Services/Customer Care Advisor - Upstream/Geoscience - 12 months contract lengthThe Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and trainings in the EMEA region (Europe, Middle East, and Africa) for our international E&P and Midstream databases. We help...

  • Customer Care Advisor

    3 weeks ago

    London, Greater London, United Kingdom ME AND EM Full time

    Job Role: Customer Care AdvisorReporting to: Customer Care ManagerLocation: Head office, West LondonWorkplace Type: HybridContract type: Temp 4 Month Contract - up to 37.5 hrs per weekAbout Us:ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful...

  • Customer Care Advisor

    6 days ago

    London, Greater London, United Kingdom The Bread Factory Full time

    Who are we?The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL's bakeries, neighbourhood grocery stores, restaurants and more***As our teams grow, we are on the lookout for our next Customer Care Advisor.***Every day is different at The Bread Factory,...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom CARE Fertility Full time

    As a Customer Service Advisor (or Carepals Patient Coordinator as we'll call you) you'll be instrumental in guiding patients through their treatment journey at Care Fertility.You'll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking...

  • Customer Care Advisor

    6 days ago

    London, Greater London, United Kingdom Swish Fibre Full time

    Could you be the person to help us build our future success?:Who we are:We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 1,000,000 premises bringing truly exceptionalconnectivity services to homes and businesses in the South of England. We want to improve...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Duties: Communicate with clients in person to address inquiries, resolve issues, and provide...

  • Customer Care Advisor

    6 days ago

    London, Greater London, United Kingdom LuxDeco Full time

    LuxDeco is seeking a highly motivated and customer-oriented individual to join our luxury e-commerce interiors business as a Customer Service Advisor. As Customer Service Advisor, you will be responsible for providing exceptional customer service, resolving customer inquiries and complaints, and maintaining a high-level of customer satisfaction. This is a...

  • Supporter Care Advisor

    7 days ago

    London, Greater London, United Kingdom Love Success Plc Full time

    Supporter Care Advisor: Job Reference:Date Posted: 11 March 2024 Recruiter: Love Success plc Location: City of London, London Salary: £14.00 Per Hour Sector: Administrator/ Office Assistant/ Data Entry Job Type: Temporary Work Hours: Full TimeSupporter Care Advisor***- Supporter Care Advisor: Full time Central London:- Remote or hybrid:- Start ASAP:- ...

  • Customer Advisors

    6 days ago

    London, Greater London, United Kingdom Jones Bootmaker Full time

    Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Premier Care Advisor

    6 days ago

    London, Greater London, United Kingdom Australasian Recruitment Company Full time

    Premier Care AdvisorSalary: £12.38 per hourPremier Care Advisor Responsibilities: Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs Ensure exemplary levels of customer service are displayed at all times Take responsibility to improve product knowledge and advise customers on purchases Take every opportunity to...

  • Customer Success Advisor

    7 days ago

    London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    Customer Success AdvisorLondon, NW10£28,000 + Pension + ParkingIf you are looking for a position with a progressive, successful organisation then you really should consider this Customer Success Advisor role.Some of your duties will include:Liaising extensively with customers and ensuring their expectations are met Dealing with product enquiries and...

  • Supporter Care Advisor

    7 days ago

    London, Greater London, United Kingdom B&M Waste Services Limited Full time £24,592

    Category: Customer Support or Client Care ›› General/Other: Customer Support/Client Care Level: Entry Level Term: contract, 12 months Weekly hours: 35.0Salary: GBP per year Location: London Supporter Care Advisor 12 Month FTC, Full Time Starting at £24,592, pay increase after 6 months probationary period Hybrid - 2 Days London Office Based We are...

  • Dutch or German Speaking Customer Care Advisor

    7 days ago

    London, Greater London, United Kingdom Language Matters Full time

    The basic salary is £10 per hour, the OTE (on target earnings) is £11 per hour and you have the opportunity to increase your salary with uncapped commission through upselling. Additionally, there are many more benefits on offer. The role will be hybrid,working in the office 2 days a week, and 3 from home.The company offers continuous opportunities to grow...

  • Customer Advisor

    6 days ago

    London, Greater London, United Kingdom Jones Bootmakers Full time

    We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Jermyn Street, London on a 10 hours over 2 days per week contract. You'll need good availability as the role will include a mixture of weekend and weekday working.What we look for in a Customer AdvisorWe are looking for friendly, engaging, and positive people who want to...

  • Customer Service Advisor

    7 days ago

    London, Greater London, United Kingdom Lavandi Talent Full time

    Role: Customer Service AdvisorSalary: Up to £25,000Location: LondonHybrid - 2 days WFHLavandi Talent are working with a well-established hair care brand based in London Best believe you have either got the products or seen them aroundWe are looking for a talented Customer Service Advisor to join the teamKey Responsibilities: Manage customer service...

  • Customer Advisor Training

    6 days ago

    London, Greater London, United Kingdom Team CV LTD Full time

    Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and...

  • Customer Service Sales Advisor

    6 days ago

    London, Greater London, United Kingdom Reed Business Support Full time

    CUSTOMER SERVICE SALES ADVISOR - NORTH WEST LondonOffice based: Full Time, PermanentHours of work: Monday - Friday 9.30am to 6pmSalary: Competitive DOECustomer Service Sales AdvisorYou are passionate about delivering exceptional customer service.A great opportunity has arisen for a Customer Service Sales Advisor to join a fun and friendly team. You will be...

  • Customer Care Team Leader

    6 days ago

    London, Greater London, United Kingdom The Bread Factory Full time

    Who are we?The Bread Factory is a Food Manufacturing bakery dedicated to making deliciously crafted bread, cakes and pastries. We are proud to craft products for our GAIL's bakeries, neighbourhood grocery stores, restaurants and moreAs our teams grow, we are on the lookout for our next Customer Care Team Leader.Every day is different at The Bread Factory,...