Customer Care Advisor

1 week ago

London, Greater London, United Kingdom S&P Global Full time
S&P Global Commodity Insights

The Role:
Client Services/Customer Care Advisor - Upstream/Geoscience - 12 months contract length

The Team:
You will be part of the Commodity Insights Client Service team.

Our team provides customer support and trainings in the EMEA region (Europe, Middle East, and Africa) for our international E&P and Midstream databases.

We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

The Impact:


The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients.

By developing an understanding of the users and their needs across multiple disciplines, the support advisor act as a customer advocate and work with product management and sales to develop processes or product enhancements to address customer needs.

The role requires regular client-facing meetings and on-site trainings.

What's in it for you:

You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.
You will create and deliver complex workflows in a straightforward and clear manner.

You will develop an understanding of the users and be their 'voice' within the business by conveying customer feedback to the relevant stakeholders.

You will continually improve product knowledge to ensure the best support can be offered to all clients.
You will participate in regional event planning, represent the S&P Global Commodity Insight solutions in regional events.

What We're Looking For:

Some general knowledge and experience around Energy & Natural Resources and regional markets would be preferred as well as:

Degree in a Geoscience, Petroleum engineering, Petroleum Economics or related discipline and 3 years relevant experience and at least 5 years industry experience.

First class presentation and software demo skills. Excellent Oral and written communication skills.

Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues in order to find solutions/responses.

Ability to work as an integral part of a diverse and geographically dispersed team
Willingness to travel for client visits and attend conferences, as needed.
Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner
Highly articulate with a very good command of English is essential. Fluency in a second language is an advantage.

Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level SPGI - 9 // INFO - Associate (5-6)

The Location:
United Kingdom

Contract length: 12 Months

About Company Statement:


S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.



  • Equal Opportunity Employer
Professional (EEO-2 Job Categories-United States of America), SLSGRP Middle Professional Tier I (EEO Job Group)

Job ID: 285069

Posted On:

Location:
London, United Kingdom

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