Go-to-Market Operations Manager

2 weeks ago

London, Greater London, United Kingdom Ezra Full time

Job Role: Go-to-Market Operations Manager

Location: London, UK (Hybrid - 3 days in London office)

Who we are:

Ezra delivers the highest quality professional coaching to employees using industry leading app-based technology. We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.

With 50+ years' experience delivering world class coaching in 66 countries we're best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.

At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool.

Now, everyone can be better with a coach.

The Role:

We are seeking an organized and resourceful Go-to-Market (GTM) Manager to join our Revenue Operations team. You will be responsible for ensuring the EZRA GTM team is fully supported on technology, data, and processes. This is a pivotal role in the business and we are looking for someone who demonstrates initiative, flexibility, strong organization, attention to detail, and a willingness to learn.

The Team:

This role reports to the Director, Global Sales Operations

Role and Responsibilities:

Implement new tech stack (Gong, Prolifiq) to effectively support go-to-market objectives.

Collaborate with Go-to-Market leaders to identify areas for process optimization within Salesforce.

Partner closely with GTM Leadership, Finance, and Revenue Operations to design an efficient and predictable GTM strategy.

Establish scalable processes and oversee customer success systems (specifically Salesforce, Gong & Prolifiq) to enhance operational efficiency, prioritizing scalable execution and continuous improvement.

Monitor, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to assess the effectiveness and impact of customer success projects.

What to expect in the first 6 months

Gain hands-on experience and familiarity with our Customer Success landscape, encompassing various aspects such as leadership personnel, key processes, as well as systems and technologies.

Lead the development of tracking, analysis, and reporting of GTM metrics, offering recommendations for process and reporting enhancements in partnership with the Revenue Insights team.

Provide training and enablement to the GTM organization on new technology and process changes (specifically Gong & Prolifiq, to start).

6 Months – Onwards

Managing and overseeing the day-to-day global support strategy of our GTM organization within the framework of identified initiatives/areas.

Identify opportunities for strategic automation within our tech stack.

Streamline and develop scalable processes for the Delivery organization tied to specific techstack.

Collaborate with Sales Operations to develop greater cohesiveness across the customer journey.

About You:

You have

3 – 5 years working in progressive Revenue Operations, Sales Operations, CSM Operations or Go-to-Market Operations role.

2 years of experience working within Salesforce in a backend capacity, including data management and system administration

2 years of experience performing complex analysis using Excel.

Proactive and positive 'can do' attitude with a commitment to getting the job done.

Excellent written and verbal communication skills

Outstanding attention to detail.

Proficiency in influencing senior stakeholders within a matrixed organizational structure.

Demonstrated experience in effectively communicating and reporting operational data to cross-functional internal stakeholders.

You are

Highly organized with the ability to prioritize effectively under tight deadlines.

Strong influencer, capable of building cross functional internal relationships

Passionate about our business and our mission of making a difference

High energy and growth mindset

Experience in sales or customer success is a plus.

What we offer:

Your own world class coach

Regular team social events

Wellness and L&D allowance

We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

  • Director, Go-to-Market Programs

    2 months ago

    London, Greater London, United Kingdom Alvarez and Marsal Full time

    Description Director, EMEA Go-to-Market ProgramsAlvarez & Marsal is seeking a Go-to-Market Leader that will work closely with A&M's EMEA region leadership team and jointly agree on market facing priorities and strategies. These priorities may include (but are not limited to) the creation of marketing campaigns and promotions, account prioritization, account...

  • Head of go to Market

    2 weeks ago

    London, Greater London, United Kingdom BOOTS Full time

    Closing Date: 11th April 2024Location: Nottingham, Full TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasOverview:This role is a critical linchpin in driving the creation of the best strategies and plans for the business unit while ensuring this is achieved in the most efficient way to hit all the financial, customer and strategic targets...

  • go to Market Lead

    1 week ago

    London, Greater London, United Kingdom BOOTS Full time

    Go to Market Lead - TravelContract: 12 month FTC/Secondment - Full or Part time opportunity availableClosing date: 31st MayRecruitment Partner: David Hancock - This role is pivotal in driving the delivery of the best strategies and plans for the Travel Retail business at Boots, ensuring this is delivered in a way that hits all the financial, customer and...

  • Head of Supply Chain go to Market

    7 days ago

    London, Greater London, United Kingdom ORVEON Full time

    About UsOrveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We...

  • Freight Market Risk Manager

    2 weeks ago

    London, Greater London, United Kingdom Shell Business Operations Full time

    Where you fit in Based in either our London or Singapore office, the Market Risk Manager is part of the Freight Market Risk Team. They are responsible for understanding the positions and strategies employed by the Freight trading business of Shell Trading and Supply (T&S), as well as identifying and analysing freight exposures within the physical oil and LNG...

  • Digital Marketing Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Aston Carter Full time

    Our client, one of the leading, mutinational tobacco companies, promoting a smoke free future, are currently seeking a Digital Marketing Operations Manager to join their team. The role will be on an initial 6 month contract, based in their St Pauls, London office - 2 days in the office, 3 days remote. Job Description:We are looking for someone to help shape...

  • Go-to-Market Strategy Analyst

    2 months ago

    London, Greater London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 1 - 5%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in...

  • Growth Marketing Manager

    4 weeks ago

    London, Greater London, United Kingdom Cushon Full time

    Join us as a Growth Marketing ManagerAt Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We're looking for talented people to help us build simple, convenient, and delightful financial...

  • Product Marketing Manager

    2 weeks ago

    London, Greater London, United Kingdom Lloyds Register Full time

    Job ID:39270 Product Marketing ManagerLocation: London or Southampton preferred, other locations across the globe considered What we're looking for We are looking for an experienced product marketing professional to lead and deliver organisation revenue growth through an in-depth understanding of our target audiences and revenue opportunities. Representing...

  • Loyalty Marketing Manager

    3 weeks ago

    London, Greater London, United Kingdom TEKsystems Full time

    Description:Our client is seeking a Loyalty Marketing Manager to help them launch the One Key product in the UK, Canada, France, Australia and New Zealand in 2023. You'll be responsible for One Key messaging across channels, consulting across teams to develop exciting assets for the program launch, own the loyalty messaging for product launch in rest of...

  • Marketing Operations Manager EMEA

    7 days ago

    London, Greater London, United Kingdom Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking a Marketing Operations Manager EMEA to join our team in the UK.Job SummaryThe Marketing Operations Manager - EMEA is responsible for the management of cross-functional initiatives across the marketing team, including promotions, accounting, operations support and documentation. This role will also produce the regular...

  • General Manager

    2 weeks ago

    London, Greater London, United Kingdom Market Taverns Full time

    General Manager - Live in - Prince of Wales - Putney, London£40,000 pa plus bonusLive-in availablePutney's Proper Pub – The Prince of Wales is an outstanding local in Putney, with the perfect neighbourhood vibe for daily conversation and weekend parties. Just a stone's throw away from East Putney tube station and Putney rail station, you'll find us...

  • Marketing Operations and Trading Manager

    7 days ago

    London, Greater London, United Kingdom eBay Inc. Full time

    eBay Inc. (Nasdaq: EBAY) is a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Founded in 1995 in San Jose, California, eBay is one of the world's largest and most vibrant...

  • Senior Sales Operations Manager

    7 days ago

    London, Greater London, United Kingdom Collibra Full time

    Joining Collibra's Sales Operations teamCollibra is looking for an experienced Senior Sales Operations Manager to join the GTM Operations team. This position will partner closely with Regional Sales VPs to drive successful go-to-market execution. The responsibilities include virtually every aspect of running a sales organization, including but not limited to...

  • Category Manager, Fresh Foods

    2 weeks ago

    London, Greater London, United Kingdom Whole Foods Market Full time

    whole foods market is looking for an category manager in the perishable category in london office. you will develop category goals & strategies and product assortments through the lens of our core customer, ensuring a strong mix of national brand product relevance, best-in-class local product relevance, and best-in-class private label product relevance -...

  • Trade Marketing Manager

    2 weeks ago

    London, Greater London, United Kingdom Redefined Ltd Full time

    DESCRIPTIONFind out if this opportunity is a good fit by reading all of the information that follows below.Go To Market ManagerCurrys London Campus at Waterloo (LHO002)PermanentFull TimeGrade 4Are you ready to see your creative vision come alive in stores and online, shaping the future of mobile and multiplay category for Currys and Carphone Warehouse? Look...

  • Marketing Manager

    3 weeks ago

    London, Greater London, United Kingdom IMPERIAL WAR MUSEUMS Full time

    Highly experienced in planning and managing integrated campaigns that drive income, the Marketing Manager (Commercial) works to meet visitor and income targets for high-profile commercial events that raise the profile of IWM and deliver significant profit, including IWM Duxford Air Shows and Flying Days, Duxford Dash and IWM History Festival. Working closely...

  • Commercial Finance Manager 0708

    3 weeks ago

    London, Greater London, United Kingdom THE MUSIC MARKET Full time

    Our client, a new and innovative record label and music publisher, is seeking an ambitious Commercial Finance Manager to bring their financial management acuity to this rapidly expanding business.Key responsibilities will include: Conducting financial management and internal reporting. Providing oversight to monthly management accounts, to include detailed...

  • Marketing Manager

    7 days ago

    London, Greater London, United Kingdom NBC Universal Full time

    Company DescriptionNBCUniversal is a leader in providing entertainment programming to the US and international marketplaces. The International Television division is responsible for the distribution of NBCU's film and TV product to television and new media customers in all markets outside North America. Within International Television, the International...

  • Marketing Manager

    7 days ago

    London, Greater London, United Kingdom NBC Universal Full time

    Company DescriptionNBCUniversal is a leader in providing entertainment programming to the US and international marketplaces. The International Television division is responsible for the distribution of NBCU's film and TV product to television and new media customers in all markets outside North America. Within International Television, the International...