Student Casework Team Manager

2 weeks ago

Bristol, Bristol, United Kingdom UWE, Bristol Full time

Are you an experienced professional with a passion for student welfare and service excellence? We are seeking a Student Casework Team Manager to lead our dedicated Student Casework Team and help provide an inclusive and supportive university community where every student thrives

About the role:

The Student Casework Team works across UWE Bristol and is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University's Behaviour and Health Framework. The Behaviour and Health Framework brings together the University's formal processes for managing student conduct, professional suitability and fitness to study and governs how we deliver effective interventions for students experiencing escalating difficulties.

In this role you will:

  • Lead and manage the Student Casework Team, ensuring clarity of accountability for all staff through effective, person-centred performance management processes.
  • Foster a collaborative and supportive environment within the team, encouraging professional development, continuous improvement and shared ownership of challenges and achievements.
  • Ensure team members develop the necessary knowledge, skills and behaviours to deliver a high-quality service.
  • Work with the Casework Operations Manager to optimize the allocation of team resources to meet casework demands.
  • Oversee the work of the Student Casework Team, ensuring cases are managed efficiently and within the specified timescales.
  • Respond appropriately and sensitively to crisis situations, collaborating with others to agree appropriate actions.
  • Undertake reviews and provide support for appeal processes related to investigations led by members of your team.
  • Lead and contribute to change projects, using your specialist knowledge to drive positive outcomes.
  • In collaboration with senior managers, shape the direction of student casework and its relationship with wider student-facing services to ensure appropriate student support.
  • Lead the development, implementation and review of relevant policies and procedures, engaging meaningfully with stakeholders across the institution and ensuring alignment to institutional strategy, external regulatory requirements and sector good practice.
  • Represent the Student Casework Team in university decision-making and governance forums.
  • Participate actively in relevant external networks, forums and events as a representative of the university, bringing learning back into the institution.

About you:

You will be the institutional lead for student casework, playing a pivotal role in ensuring the effective management of individual student cases. You will have the opportunity to have a direct impact the student experience and contribute to the overall success of UWE.

To be successful, you will need to:

  • Develop strong working relationships with colleagues across the institution, enabling you to influence decision-making and contribute to the delivery of positive outcomes for students.
  • Establish yourself as the recognised practice lead in the institution through which to share your own expertise and learn from others.
  • Be comfortable providing expert guidance, fostering continuous improvement and promoting institutional learning.
  • Have strong people skills, able to build and sustain effective relationships and networks with individuals and teams across the wider institution.
  • Flex your communication and influencing skills to work successfully with a variety of stakeholders, taking account of different audiences and key messages.
  • Be willing and able to reflect upon, and learn from, feedback and experience to further develop your own practice and inform the ongoing development of your team and the services you deliver.

Further information
This post is based at our lively Frenchay campus.

This is a full-time, permanent post.

£44,263 to £48,350 per annum

  • Senior Student Administrator

    3 days ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleSPAIS is looking to recruit a self-motivated, and enthusiastic Senior Student Administrator to support the Student Administration Manager (SAM), Deputy Student Administration Managers (DSAM), and Education Directors in delivering high-quality education processes.The post holder will have responsibility for specific areas of work which support the...

  • Senior Student Administrator

    4 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe School of Humanities is seeking to recruit a Senior Student Administrator to join a large and vibrant education team on a fixed term basis at 0.8 FTE. The roleholder would be required to take responsibility for specific areas of administration which support the student admin-related processes within the School and supervise the work of the...

  • Senior Student Administrator

    4 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleBristol Medical School is looking to recruit a self-motivated, and enthusiastic Senior Student Administrator to support the Student Administration Manager (SAM), Deputy Student Administration Managers (DSAM), and Programme Directors in delivering high-quality education processes for a group of postgraduate degrees.The post holder will have...

  • Technical Manager

    1 week ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleWe are seeking to appoint an exceptional Technical Manager on a flexible part time (60%) basis.The School of Geographical Sciences is home to approximately 150 staff, 180 postgraduate students and 600 undergraduate students. The technical services within the School consist of 5 core staff who support academic research, teaching and field work across...

  • Lecturer in Management

    1 week ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleAt Bristol, we are developing a forward-thinking, socially-minded Business School. Our school's mission is to "Inspire the next generation of global citizens and leaders to address the grand societal changes of our time." We recognise the importance of being a global-civic school within the community of internationally leading business and management...

  • Centre Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleWe have a unique opportunity to join our team in the Quantum Engineering Technology Labs (QET Labs) Research Centre within the Bristol Quantum Information Institute, as the Centre Manager.This crucial role involves working closely with academics and researchers, and leading a well-established team of professional support staff to deliver a programme...

  • Senior Education Administrator

    2 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe Faculty of Social Sciences and Law is looking for an enthusiastic individual to join the busy Faculty Education Team to support the educational activities of the faculty by supporting the delivery of administrative support for undergraduate programmes across the student lifecycle, to include support for students and staff within the Faculty. The...

  • Education Administration

    7 days ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe Education Data and Insight Team are based within the Education Administration Office within Education and Student Success. We're a service team who provide operational reporting, management information, analysis and insight to a variety of stakeholders across the university, and operational support and process improvement for education and...

  • Technical Manager

    2 days ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe School of Arts supports five successful and dynamic departments: Music, Film and TV, Theatre, Anthropology and Archaeology, and Philosophy and we are looking for a talented Technical Manager to lead on technical teaching operations across the departments of Film and TV, Music and Theatre. This is an excellent opportunity for an individual who...

  • Centre for Study Abroad Officer

    3 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe Centre for Study Abroad (CfSA) supports the university's internationalisation ambitions by delivering student mobility programmes.Sitting within the outbound team, this role focuses primarily on overseeing the University's Turing Scheme, the UK Government's Global Mobility funding programme which provides students going abroad with funding to...

  • Bristol PLUS Award Officer

    3 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe University of Bristol is a highly successful university and is ranked a top 10 UK university and 62nd in the world QS rankings We are proud of what our graduates go on to do; contributing significantly to society and to the economy, to public and private sectors, to large and small organisations or starting their own business, working locally or...

  • Careers Support Officer

    4 hours ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThis is an exciting time to join the University of Bristol Careers Service as we implement our five-year careers service plan. You will be joining an innovative and enthusiastic team of employability advisers and consultants based in the Careers Service.You will be providing professional employability and skills support to students in the Faculty of...

  • Senior Administrator

    2 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThis is an exciting opportunity to work in a thriving and rewarding environment, providing high quality education administration support to international students. Working closely with the Deputy Centre Administration Manager and Centre Administration Manager, you will be part of a busy student-facing team that has a strong commitment to delivering...

  • Security Services Administrator

    1 week ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleAn exciting opportunity has arisen for a Security Services Support Administrator to join the University of Bristol's Security Services team with a starting salary of £26,444 rising to £29,605.Working at Royal Fort Lodge the role will involve face to face interactions with staff, students and visitors. On a daily basis you will be producing staff...

  • Digital Support Analyst Bristol 2024

    6 days ago

    Bristol, Bristol, United Kingdom Unite Students Full time

    We're all about creating a Home for Success for our students, using technology and data to empower them to find their home, their tribe and have a great stay with us through their studies.Fast Paced. Innovative. Curious. Inspiring. Inclusive. The success of our customers, colleagues and partnerships are the measure of our work; we take our goals seriously,...

  • Customer Service Assistant/Reception

    2 weeks ago

    Bristol, Bristol, United Kingdom Ritz Recruitment Ltd Full time

    Customer Service Assistant/Reception - Bristol, BS2 £11.44ph - Temporary - 2 days Immediate opportunity has arisen for this Student Accommodation based in Bristol for a proactive and enthusiastic Accommodation Assistant/Customer Service to provide front desk, admin and event support. Duties will include:Manage all student related queriesSort...

  • Digital Analytics Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleThe University of Bristol's Digital Experience team is looking for a driven and innovative Digital Analytics Manager. If you are passionate about using data to share digital strategy and improve user experiences, this role offers an exciting opportunity to make a significant impact.In this role, you will be part of a dynamic team focused on...

  • Senior Legal Services Advisor

    2 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleLegal Services, Governance and Information Compliance - Office of the University Secretary (the University's in-house legal service) is seeking a Senior Legal Services Advisor to enhance its existing team supporting delivery of the University's refreshed Vision and Strategy and on-going operations.This is a full time, permanent post but part time...

  • Lecturer/Senior Lecturer Diagnostic Radiography

    4 weeks ago

    Bristol, Bristol, United Kingdom UWE, Bristol Full time

    The School of Health and Social Wellbeing runs a full time HCPC validated/SCoR accredited BSc (Hons) Diagnostic Radiography programme, and a range of related postgraduate and Continuing Professional Development (CPD) programmes. It is also running a new BSc (Hons) Diagnostic Imaging Practice Apprenticeship programme.Responsibilities of this post will...

  • Professional Liaison Administrator

    3 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleWe are looking for an enthusiastic and organised individual who wants to make a difference to the student experience at the University of Bristol Business School. You will be part of the Professional Liaison Network (PLN), a team which enable students to apply their degrees in real world contexts by connecting them to a network of professional...