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Cloud Services Engineer

3 months ago


Birmingham, Birmingham, United Kingdom Solicitors Regulation Authority (SRA) Full time


Are you passionate about cloud technology and infrastructure? Do you have a knack for solving complex technical issues? Our Information Technology department has an opportunity for a Cloud Services Engineer.


As a Cloud Services Engineer at the SRA, you will take on a hands-on technical role, focusing on 3rd line technical support You will be supporting our Microsoft 365, Azure, and on-premises infrastructure.

This position involves both business-as-usual activities along with 2nd line technical support on agreed services and exciting project work.

Reporting to the IT Infrastructure Manager, you will be part of a dedicated team committed to maintaining and enhancing our IT services.


Additionally, you will develop and maintain technical documentation, provide technical expertise for project build and implementation, and drive continual service improvement across the Operations function.

What we can offer you

Showcase your expertise of Office 365 and other SaaS based environments
To be at the forefront of driving continual service improvement across the Service and Operations function
Input into the proactive management of monitoring and alerting across the SRA estate
Opportunity to use your strong analytical and problem-solving skills
Develop strong working relationships at all levels to make sure that services are in line with our standards
Work collaboratively with others in the IT team
What we are looking for

Strong experience in 2nd and/or 3rd line technical IT services delivery and support.
Experience of supporting Windows Server (2016 onwards)
Experience of Microsoft Azure services and resources
Experience of Microsoft Office 365 administration and management
Experience with Microsoft SharePoint Online administration
Knowledge of PowerShell scripting
Strong knowledge in Azure Fundamentals (AZ-900) or Office 365 Fundamentals (MS-900) or equivalent certifications.
Strong analytical and problem-solving abilities.

Useful information

There is a role profile attached at the bottom of this advert which details the full skills and experience required

This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week


If you are successful, a member of the team will be in contact to let you know the next steps in assessment and interviews.

If you have any questions that aren't in this advert or on our website, please contact us via:

To apply


Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the requirements outlined in this advert and the attached role profile.


To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 29 July 2024 at 09:00.