Senior Operations Manager

Found in: beBee jobs GB - 2 weeks ago

Greater Manchester, United Kingdom Jobs for Humanity Full time
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name:
FIS Global Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business Travel Percentage : - 5%12-month Secondment covering Maternity leaveWorldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions.

We work with 95% of the world's leading banks.

We support more than one million merchants around the globe including Tesco, Deliveroo, Amazon, PayPal, Netflix, Apple and many moreIs your next career step in Global Revenue Operations? Are you ready to lead the charge in redefining and executing on the strategic account management service offering for our most critical global customers? We are seeking a dynamic and transformational leader to drive the next evolution of the teams' journey, injecting innovation and strategic vision to exceed customers' expectations and add value through partnering with our stakeholders.


About the team:


Global Revenue Operations covers the complete revenue operations life cycle through Data Analytics, Billing, Collections, Change & Transformation and Revenue Assurance.

We are looking for someone with senior operational experience to lead our Account Management team.

What you will be doing This is a Senior Operational leadership role managing a team of Analysts providing account management services to Top Tier Enterprise global customers.

You will drive the Operational performance and Strategic direction of the team.

You will be leveraging the vast knowledge and experience of all teams across Global Revenue Operations to deliver a coherent flexible value add service offering whilst ensuring we are an integral partner to our commercial teams and customers.

Key

Responsibilities:


Serve as a trusted advisor to our sales community, providing insights and solutions to enhance customer engagement and drive revenue growthCollaborate closely with cross-functional teams to identify opportunities for service enhancement and sales enablementDevelop and implement cutting-edge service offerings to streamline processes and optimize efficiency within Account Management teamFoster a culture of excellence and continuous improvement, driving accountability and inspiring high-performance within the teamLeverage data-driven insights to identify trends, anticipate customer needs, and drive proactive service innovation.

Champion change management initiatives to ensure seamless adoption of new processes and technologiesQualifications:

Proven track record of success in a leadership role within Revenue Operations (Account Management, Billing, Collections, Customer services) or related functionsStrong strategic mindset with the ability to envision and execute transformative initiativesExceptional communication and interpersonal skills, with the ability to inspire and influence stakeholders at all levels.

Demonstrated ability to drive results in a fast-paced, dynamic environmentProficiency in leveraging technology to drive process improvement and enhance customer experiencesJoin us on this exhilarating journey as we redefine the standard for service excellence, partner with our sales community and engaging our customers.

If you're passionate about innovation and driven to make an impact, we want to hear from youPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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