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Global Ecommerce Operations Manager
4 months ago
The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour's wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.
Position Overview:
We are currently recruiting for a Global Ecommerce Operations Manager to join our dynamic and fast-paced DTC Ecommerce team based at Barbour House, South Shields. You will support the DTC Global Ecommerce Director in all operational areas of e commerce within the business. Primarily, you will be tasked with the operational management and strategic development of our global platforms in the UK, US, DE, IT and the role out of further transactional sites globally. You will support the DTC e commerce and digital teams to ensure the consumer experience of the Barbour brand across web and social channels is outstanding, whilst ensuring we maximise the commercial opportunities within this. You will have full responsibility to manage the operational workflow of the team under the DTC Global E commerce Director for , to support the development and implementation of strategy and to work alongside the wider Ecommerce Steering Group (ESG) management team supporting our unique vision of connecting our DTC and wholesale e commerce business. You will provide strategic direction, support, and oversight to distributor partners in their own ecommerce presentation of Barbour online. You will be involved in management of the Salesforce Commerce Cloud platform, the CRM system and of all global sites. You will support and align with the global digital teams with the "creation" of all digital assets for our brand development and our vision.
Essential Duties and Responsibilities:
Manage the DTC Global E commerce team to support the DTC Global E commerce & Digital Manager with key strategy development and implementation (especially the priorities laid out in the ESG Overview Plan). Support the general management of all global sites including the launch of the new local sites. Work within the ESG management team to deliver the priorities in the overview plan and ensure we share and develop best practice from wholesale and vice versa. Work with supporting functions, including IT, Customer Services, Warehouse, Supply Chain, to ensure the smooth operation of ecommerce processes. Work in partnership with Marketing function to ensure timely fulfilment of brand activity though ecommerce platforms. Work in partnership with Global Distribution teams in ensuring that regional distributors are supported in all elements of their own ecommerce development and operations, ensuring adherence to global brand standards. Identify new market opportunities for global ecommerce expansion and project manage market entry. Support in the development and refinement of online customer journeys through entire customer lifecycle. Skills and Experience:
Experience managing an agency/ development days / requirements / cost & benefit trade-offs / budgeting / project management. Demonstrable experience leading ecommerce operations including, but not limited to, warehouse operations, payment processing solutions, customer services, translation services etc. Experience of working in an Ecommerce environment and understanding of Ecommerce consumer user journey - analytics experience preferable and a clear understanding of the importance of the brand through our .com and social channels. Technical understanding and experience of managing a .com platform on a global level Salesforce Commerce Cloud would be preferable). Directly support the DTC Global Ecommerce Director, supporting on management of the wider team and the development and implementation of strategy. Ability to work with many stakeholders including wholesale, retail, buying and merchandising, marketing, IT, finance, and global markets. Ability to work with the DTC management team and ESG management team to ensure all activity is "joined up" and working side by side to hit our objectives and priorities laid out in the ESG Overview plan. Outstanding commercial and trading skills and the ability to drive the commercial plan for the site and support the DTC business in its entirety. Experience with using a CRM system for decision making and actioning insights. Benefits:
Discretionary Company bonus scheme Staff discount Staff shop Healthcare cash plan 25 days holiday as standard increasing with length of service plus bank holidays Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
