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Temporary Accommodation and Lettings Officer
4 months ago
Accommodation & Lettings Officer
37 hours per week, working Monday to Friday, in accordance with Councils scheme of flexible working hours. The post holder may be required to work outside normal office hours from time to time.
Who are we looking for?
We are looking for someone to join our accommodation & lettings team within the housing needs & advice section. You will need good administration and IT skills. Attention to detail is essential. You will need to demonstrate a commitment to excellent customer service coupled with a positive attitude to resolve problems. Strong communication and interpersonal skills are essential.
What is the role?
The role will support the Accommodation & Lettings Team, in the housing needs & advice section, in the provision and management of temporary accommodation for the homeless and the allocation of social housing.
You will be responsible for allocating social housing in accordance with the allocation policy, verifying housing applications and understanding the demand for future housing developments.
You will also be responsible for the administrative functions for the allocations scheme.
You will ensure that the nomination agreements with all our housing partners are up to date, relevant & adhered to.
You will arrange emergency housing for homeless households within a variety of temporary accommodation provision. You will assist in ensuring the best use of available resources and ensure the relevant paperwork is in place, including housing benefit applications, to maximise rental income.
You will be responsible for managing the waiting list for temporary accommodation and the move on requirements within the accommodation provision.
You will be responsible for monitoring refusals of accommodation and making recommendations for removal from the housing list.
This role will assist the Accommodation & Lettings Officer (private sector) role with the administrative functions for the private sector renting scheme.
Day to day you will provide a vital role in administrative support in maintaining customer's records, processing and payment of invoices, updating systems and spreadsheets.
This role based in the housing needs & advice section at the Town Hall.
Who is the person?
We are looking for somebody who:
- Has knowledge & relevant experience of allocating social housing via a housing scheme
- Is confident and is a strong verbal and written communicator and has an attention to detail.
- Is able to negotiate and to clearly interpret policy and communicate the impact of the policy to customers, staff and landlords.
- Has general office experience and an understanding of working within a busy front line service.
- Is customer focused and able to demonstrate consistently high standards of customer service.
- Has a good level of IT skills including the use of Microsoft Office applications
- Has a good standard of numeracy and literacy skills.
- Is proactive & highly motivated with the ability to work quickly, accurately and consistently when under pressure.
- Has good interpersonal and team working skills and has experience of working in a front line service.
- Is a creative thinker, able to suggest innovate solutions to problems.
- Is committed to equal opportunities
- Is happy to question current procedures and suggest improvements
Special Conditions:
You may be required to attend evening meetings as appropriate.
There may also be an occasional need to work outside normal working hours.
