Caseworker to Tim Eagle MSP

Supporting with keeping casework up-to-date and responding to public enquiries.Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.Briefing MSP on casework and trends.Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.Ensuring constituents are kept appropriately informed about progress of their enquiries.Maintaining knowledge about relevant policy developments.Attending help and advice surgeries and meeting with stakeholders alongside the MSP.