Caseworker to Tim Eagle MSP

Found in: beBee S GB - 3 weeks ago

Oban, United Kingdom The Scottish Parliament Full time
  • Supporting with keeping casework up-to-date and responding to public enquiries.
  • Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.
  • Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.
  • Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.
  • Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.
  • Briefing MSP on casework and trends.
  • Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.
  • Ensuring constituents are kept appropriately informed about progress of their enquiries.
  • Maintaining knowledge about relevant policy developments.
  • Attending help and advice surgeries and meeting with stakeholders alongside the MSP.

  • Caseworker to Tim Eagle MSP

    Found in: beBee jobs GB - 2 weeks ago

    Oban, Argyll and Bute, United Kingdom The Scottish Parliament Full time

    Supporting with keeping casework up-to-date and responding to public enquiries.Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.Communicating with other MSPs and MPs and their staff,...