Internal Sales Coordinator

4 weeks ago

Rosyth, Fife, United Kingdom Isaac Gracie Full time

Internal Sales Coordinator

Competitive salary and excellent benefits package.

Our client is a distinguished leader in bespoke cable and interconnect solutions. Renowned for global partnerships with industry innovators in aerospace, defense, automotive, oil & gas, space, and medical sectors, Our client stands as a beacon of excellence with a team of over 2500 professionals at the forefront of cutting-edge technology.

A fantastic opportunity has arise for an Internal Sales Coordinator, this role not only ensures smooth operations but also drives sales growth, enhances customer satisfaction, and supports the overall success of the sales and administrative teams.

Key Responsibilities:

  1. Customer Enquiries:
    • Efficiently register customer enquiries in the system, ensuring all details are captured accurately to initiate swift action.
    • Engage with customers to clarify their exact requirements, ensuring tailored and precise RFQs (Requests for Quotations).
  2. Sales and Purchase Order Management:
    • Collaborate with Engineering/France to craft compelling and competitive quotations.
    • Proactively follow up on quotations, addressing customer queries promptly to secure business.
    • Seamlessly place customer Sales Orders with the Operations team, driving timely order processing.
    • Place strategic Purchase Orders with suppliers, ensuring alignment with customer needs and project timelines.
  3. Customer Engagement:
    • Maintain regular and proactive communication with customers, keeping them informed about order progress and any updates.
    • Serve as the primary point of contact for customers, building strong relationships and ensuring a positive customer experience.
  4. Responsive Customer and Supplier Interaction:
    • Swiftly address any additional requests from customers or suppliers, providing exceptional service.
    • Utilize customer portals effectively for seamless invoicing and communication.
  5. Administrative Excellence:
    • Undertake any additional related duties as needed, including cross-training within the Admin team.
    • Maintain full knowledge and capabilities in all administrative tasks to support team flexibility and efficiency.

Skills and Attributes:

  1. Organizational Prowess:
    • Take initiative to follow up on pending tasks and potential sales opportunities, preventing issues before they arise.
    • Demonstrate a proactive attitude in all interactions, driving customer engagement and loyalty.
    • Expertly manage varying levels of workload, prioritizing tasks to meet deadlines.
    • Develop detailed and competitive costings and quotations that resonate with customer needs and drive sales.
  2. Customer-Centric Focus:
    • Deep commitment to understanding and exceeding customer expectations.
    • Proactively address customer issues, ensuring satisfaction and fostering long-term relationships.
  3. Superior Communication Skills:
    • Excellent verbal and written communication skills, capable of engaging effectively with customers, suppliers, and internal teams.
  4. Technical and Digital Proficiency:
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.), utilizing these tools to enhance efficiency and communication.

This position is vital for maintaining smooth operations, building strong customer relationships, and ensuring the efficient handling of sales and administrative tasks. An excellent company with great career opportunities. If this role sounds like you - please send your CV today.

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