Part-time Library Assistant

4 weeks ago

Aberdeen, Aberdeen City, United Kingdom RGU Full time
Job Summary

The Library Service supports the university by delivering a customer focused service that ensures we provide high quality support and relevant resources for students, staff, and the community.

The 17.5 hours will be worked over two and a half days, Wednesday afternoon 1-5pm and 9.15-5pm on Thursday and Friday.


You will be enthusiastic with a proactive approach and a desire to learn new skills.

You should have a genuine interest in helping students, possess excellent communication and customer service skills, and have the ability to work both independently and as part of a team.

The Library Assistant role is integral to ensuring that we deliver high quality information services and support to Library users.

Please note that this is a campus-based role at RGU's Garthdee campus in Aberdeen and does not have a working from home element.



Interviews:
Friday 6th September

Salary on first appointment is normally to the bottom of the scale, although in exceptional circumstances an appointment further up the scale may be considered.

Job Description

RESPONSIBLE TO: Assistant Librarian - Customer Support

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF POST: To assist in the provision of an effective Library Service with particular emphasis on the delivery of high-quality front-line services

PRINCIPAL DUTIES:

Working at the Library Help Points, provide high quality customer support to library users, dealing with queries in person, by email and through social media channels.

Support the collection of qualitative and quantitative data associated with user enquiries.

Support users both in person and by email in the use of electronic sources of information, including e-books, e-journals, the library catalogue, and the internet.

Process interlibrary loan requests, ordering materials from other libraries and liaising with staff, students, and colleagues in partner institutions.

Manage reservation procedures and distance learning loans and digitisation service.
Maintain an excellent working knowledge of the library management system and keep up to date with new developments.
Provide printing, copying and IT support, referring users to the University IT Services Helpdesk where appropriate.
Register external and community members and provide basic induction to library services.
Undertake administration tasks to support the Assistant Librarian - Customer Support and Customer Support Supervisors.

Provide cover and supervise the work of library receptionists and shelvers in the absence of the Assistant Librarian - Customer Support or Customer Support Supervisors.

Provide occasional group orientation tours and basic library inductions.
Contribute to publicity activities, representing the University Library at Freshers' events, Applicants and Open Days.
General maintenance of stock, including relocation of stock, weeding and withdrawals as required.
Build good working relationships with colleagues at all levels assisting other teams when required.
Provide a safe and suitable environment and report all defective equipment or potential hazards immediately. Maintain an awareness of Health & Safety issues.

Attend and contribute to library development and other training activities and support the training of library colleagues as appropriate.

Provide support and training for Library Student Ambassadors.
Maintain bookings and timetables for library group study rooms and the walk in service.
Undertake shelving, shelf tidying, and book repair as required.

Undertake any other duties of a similar level as required by the Information Services Librarian and the Assistant Librarian - Customer Support.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and professional memberships
Minimum of 3 Scottish Highers or equivalent including English

Knowledge and skills
Understanding of the elements of good customer care
IT and clerical skills including the use of Microsoft Software and the Internet
Excellent communication skills - both written and verbal
Organisational skills including the ability to meet deadlines
Ability to build and maintain good internal and external relationships
Capacity to be flexible and learn new skills in a changing environment

Experience
Experience of delivering high quality customer service
Experience of working in an environment that requires a high degree of accuracy
Experience of working in a team and independently
Experience of exercising initiative and showing a high degree of responsibility

DESIRABLE REQUIREMENTS

Knowledge and skills
Knowledge of Library Management System

Experience
Experience of working in a library, in particular an academic library
Behaviours

Behaviour 1: Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner

Behaviour 2: Service Delivery - Experience of giving customers a positive and satisfactory service, by providing accurate and up to date knowledge of services available in own and related areas of work

Behaviour 3: Decision Making - Experience of using own judgement to make decisions, making collaborative decisions with others to reach conclusions and providing advice or information that will influence the decisions of others

Behaviour 4: Planning and Organising Resources - Experience of planning, prioritising and organising your own work or resources to achieve agreed objectives

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