Neuron – Data, Operations and Delivery

1 month ago

King's Cross, Greater London, United Kingdom Willis Towers Watson Full time
The role

The role will be accountable for the data, technology and operational and regulatory requirements of the Neuron team globally and the strategic direction of data. This includes the following areas:

• Regulation: In collaboration with risk and legal provide business strategy to support the regulatory stand up and separation of Neuron in geographies (initially UK and US).

• Governance - establishing and operating the governance capabilities in line with legal and regulatory framework

• Data: accountable establishing the data capabilities across Neuron e.g. algorithmic trading, data standards, data strategy, new and emerging technologies

• Technology: accountable for the platform, dev/dev ops capabilities underpinning Neuron and engineering teams.

• Client Operations: onboarding and management (brokers and insurers) across geographies starting with the UK and US, invoicing, billing etc.

• Service Management: implementing a comprehensive and scalable support and service Management capability, safeguarding and streamlining the end-to-end delivery of Neuron services.

• Delivery: Creating a delivery and implementation Centre of Excellence ensuring high quality and standards, creating effective tensions within the Product and Engineering teams

• Business Change: managing the business change activities to drive adoption of the Neuron e.g. broker. Internal comms,

• People: Accountable for the People Strategy and People Operations

• Scalable Business Model: Establish Neuron India working with R&B - adopting similar structures to other initiatives across WTW

Operational

responsibilities:

• Accountable for the financial analytical capabilities underpinning Neuron,

• Establishing and maintaining effective relationships with key suppliers and partners

• Creating and deploying an effective Incident, Crisis Management and Response strategy

• Challenging proposals and decisions, ensuring Neuron's best interests are prioritised.

• Management Reporting

• Custodian of the excellence model - business, technology and operations

• Client and supplier contracting

• Audit

Requirements:
Experience of leading teams and businesses through strategic change both from a people, process and cultural perspectiveExperience of applying creative thinking to strategy, problem solving, and decision making and inspiring this in othersDigital and Data Transformation, and understanding capabilities required at each phase of the transformation, focused on delivering lasting / sustainable changeExperience in working in a product led digital technology companyRegulatory / compliance experience Experience of previously leading a commercially focussed People functionRecruitment at an executive level within a start-up environment as well as recruiting diverse and inclusive teams at scaleExperience of increasing engagement through great communication and appropriate ways of workingThe ability to flourish in a lean entrepreneurial set-up, fulfilling a broad hands-on roleAbility to thrive and deliver in a complex, highly matrixed, global environmentAbility to be both detail-oriented & consider 'bigger' picture, dependent on the situation, leading a multi-functional team and manage prioritization of deliverablesClear and effective communicator at all levels and ability to challenge and influence at Board, exec and senior external stakeholder levelComfortable with decision making in the face of uncertainty and effective in delegation
Desirable Requirements:
Experience of managing financial controls and budgetsAbility to management of 3rd parties including selection, performance management and controlExperience/knowledge of financial services sector and specifically within the insurance industry
Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

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