Systems Support Operator in Cardiff

2 weeks ago


Cardiff, Cardiff, United Kingdom Pertemps Cardiff Full time

We are looking for an experienced Systems Support Operator for an immediate start temporary assignment based in Cardiff Gate.Working within the Transformation, Innovation & Digital team you will be responsible for providing 1st line technical support and duties will include: -Answering support queries.

  • Logging incidents using the in-house service desk tool and working closely with staff and external suppliers to ensure issues are accurately reported and resolved in a timely manner.
  • Providing user support for IT systems, troubleshooting problems and advice on the appropriate action.
  • Analyse, Troubleshoot and resolve IT issues.
  • Assist with the testing of released fixes from internal engineering teams and external suppliers.
  • Setup new users in supported systems.
  • Respond to requests for technical assistance in person, via the phone or electronically.
  • Provide updates to users as requested and in conjunction with agreed SLA's.
  • Assist in the delivery of projects.
The successful candidate must have previous experience in a similar role together with:
  • Knowledge of Microsoft Office 365, Microsoft Entra ID/Active Directory - Dynamics and/or Power Platform
  • Basic understanding of database concepts and application lifecyle management (ALM)
  • Strong communications skills and the ability to deal with people at all levels.
  • Attention to detail.
  • The ability to work to targets ensuring deadlines are met.
This is a full-time role working 35 hours per week, Monday to Friday.Rate of pay is £15.93 per hour.

  • Cardiff, Cardiff, United Kingdom Cardiff Airport Full time

    Contract Type: Fixed Term (March – 31st October 2024) Hours Per Week: 42 hrs (4 on 4 off working nights) & 1x position 25hrs working Monday-Friday. Hourly rate: £12 Closing Date: 5pm Tuesday 30th April 2024 About us Cardiff Airport is the national airport for Wales and an important part of the national transport infrastructure and key gateway to the UK...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff Youth Service offers a range of provisions for young people aged 11-25 and consists of a talented and enthusiastic team of professional youth workers who operate across the city. This set up consists of youth centres, specialist provisions, youth mentoring and street based youth work teams that all provide a wide variety of creative opportunities and...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff Youth Service offers a range of provisions for young people aged 11-25 and consists of a talented and enthusiastic team of professional youth workers who operate across the city. This set up consists of youth centres, specialist provisions, youth mentoring and street based youth work teams that all provide a wide variety of creative opportunities and...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff benefits from being the capital city of Wales, offering social workers the opportunity to work with a highly diverse population with a variety of care and support needs. As the largest local authority in Wales we support nearly 5000 individuals to live well, offering them a person-centred support structure to ensure they can meet their own needs and...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff benefits from being the capital city of Wales, offering social workers the opportunity to work with a highly diverse population with a variety of care and support needs. As the largest local authority in Wales we support nearly 5000 individuals to live well, offering them a person-centred support structure to ensure they can meet their own needs and...


  • Cardiff, Cardiff, United Kingdom Cardiff Bus Full time

    Cardiff Bus is looking for an experienced Vehicle Technician to join our team in the Engineering department, Our engineering team has an exciting opportunity for an enthusiastic person to join in supporting the smooth running of Cardiff Bus, by keeping all our vehicles road worthy and fault free. The successful candidate will support the engineering team to...


  • Cardiff, Cardiff, United Kingdom Cardiff Bus Full time

    Cardiff Bus is looking for an experienced Vehicle Technician to join our team in the Engineering department, Our engineering team has an exciting opportunity for an enthusiastic person to join in supporting the smooth running of Cardiff Bus, by keeping all our vehicles road worthy and fault free. The successful candidate will support the engineering team to...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff is one of the fastest growing and most highly skilled cities in Britain with a Lexcel accredited in house Legal Service. We have a great opportunity for a hardworking, motivated and adaptable legal practitioner to join Cardiff Council's Legal Service, based in County Hall in the heart of Cardiff Bay with good transport links and parking facilities. ...


  • Cardiff, Cardiff, United Kingdom NHS Wales - Cardiff and Vale University Health Board Full time

    An exciting opportunity has arisen for a Senior IT Support Officer to be appointed within IT Support at Cardiff and Vale University health board following an ITIL framework. You will possess a significant amount of experience of providing service desk support to IT users across a mixed Windows environment within a large organisation (preferably the NHS)...


  • Cardiff, Cardiff, United Kingdom NHS Wales - Cardiff and Vale University Health Board Full time

    An exciting opportunity has arisen for a Senior IT Support Officer to be appointed within IT Support at Cardiff and Vale University health board following an ITIL framework. You will possess a significant amount of experience of providing service desk support to IT users across a mixed Windows environment within a large organisation (preferably the NHS)...


  • Cardiff, Cardiff, United Kingdom Cardiff Bus Full time

    Cardiff Bus is seeking an Allocations Administrator to join the Allocations Team to support our operation, on a fixed term basis to support Maternity leave. Reporting to the Lead Allocations Supervisor, you will provide general administrative support to the allocation's supervisors, operations managers and driving staff. This is a fixed term contract to...


  • Cardiff, Cardiff, United Kingdom Cardiff Bus Full time

    Cardiff Bus is seeking an Allocations Administrator to join the Allocations Team to support our operation, on a fixed term basis to support Maternity leave. Reporting to the Lead Allocations Supervisor, you will provide general administrative support to the allocation's supervisors, operations managers and driving staff. This is a fixed term contract to...


  • Cardiff, Cardiff, United Kingdom Cardiff Bus Full time

    We have an exciting and rare opportunity for a Finance Manager to join our team at Cardiff Bus. This is a permanent role working 37 hours per week. The role The postholder will provide real time support and analysis to the Senior Leadership Team and Business Managers, and be a trusted advisor, focused on adding value to the business. Reporting to the Finance...


  • Cardiff, Cardiff, United Kingdom Cardiff Bus Full time

    We have an exciting and rare opportunity for a Finance Manager to join our team at Cardiff Bus. This is a permanent role working 37 hours per week. The role The postholder will provide real time support and analysis to the Senior Leadership Team and Business Managers, and be a trusted advisor, focused on adding value to the business. Reporting to the Finance...

  • Support Officer

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    An exciting opportunity has become available at Cardiff Council and we are recruiting for a Support Officer to assist with the managing of Intelligent Transport Systems (ITS). These are used increasingly to solve today's transport problems. These systems apply new information and communication technology to maximise the efficiency and safety of the...

  • Support Officer

    2 months ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    An exciting opportunity has become available at Cardiff Council and we are recruiting for a Support Officer to assist with the managing of Intelligent Transport Systems (ITS). These are used increasingly to solve today's transport problems. These systems apply new information and communication technology to maximise the efficiency and safety of the...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need. Our services run 24/7 365 days a year. Due to the Covid19 pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service. About the jobCardiff...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need. Our services run 24/7 365 days a year. Due to the Covid19 pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service. About the jobCardiff...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    This role currently attracts a market supplement of £3,000 (full time equivalent), reviewed annually. An AMHP salary allowance will be added if applicable. Cardiff benefits from being the capital city of Wales, offering social workers the opportunity to work with a highly diverse population with a variety of care and support needs. As the largest local...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    This role currently attracts a market supplement of £3,000 (full time equivalent), reviewed annually. An AMHP salary allowance will be added if applicable. Cardiff benefits from being the capital city of Wales, offering social workers the opportunity to work with a highly diverse population with a variety of care and support needs. As the largest local...