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Credit Controller
4 months ago
5 weeks annual leave plus bank holidays, holiday purchase scheme, Contribution Company pension and Life Assurance Scheme, recognition awards, Training Programmes and study support, Employee discount scheme, Employee Assistance Programme, Matched fundraising programme, free onsite parking, relaxed dress, flexible working arrangements.
Job Introduction:Our Company is currently looking to hire Credit Controllers who are passionate and dedicated to delivering excellent customer service, on a part time basis of 32 hours per week. This is a great opportunity for you to join a highly reputable security and facility services Company, which is at the forefront of providing proactive security services and state-of-the-art smart technology for customised, integrated solutions worldwide.
You will be based at the Finance Shared Service Centre (FSSC) in Worksop as a crucial member of our team. This is a fantastic chance to work in a closely knit and collaborative environment, alongside a team of skilled and dynamic professionals who are committed to delivering excellent service. It is an ideal opportunity for someone who wants to broaden their understanding and proficiency in the finance industry and to develop both personally and professionally.
Your main responsibility as a Credit Controller is to manage and collect outstanding debts from our customers while maintaining a positive relationship with them. This role involves providing timely and accurate information to customers regarding their accounts, identifying and escalating risks to cash flow for timely resolution, and ensuring that all collections activities comply with company policies and guidelines.
As a Credit Controller, it is crucial to have excellent communication skills and a customer-focused mindset. You should establish and sustain positive relationships with customers, regardless of their status within or outside the organisation, to promote the FSSC effectively. If you possess persistence, determination, and the skills mentioned above, we encourage you to apply for this exciting opportunity.
Part time working hours will be within Monday to Friday from 8:30am to 5:00pm, but actual hours to be agreed with the Line Manager. The role is primarily based out of our Worksop office, with some flexibility for home working. You must live within reasonable commuting distance of the site.
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Role Responsibility:A Credit Controller's Main responsibilities:
- Chase customer payments in line with G4S payment terms to minimise bad debt.
- Ensure all requests are completed and successfully resolved within the agreed service level.
- Look for process improvement opportunities for Finance Shared Service Centre (FSSC) service delivery.
- Work to daily outbound phone targets set by the team leader.
- Work to individual and Business Unit Overdue Debt reduction targets and Cash Collection.
- Work on customer disputes to help minimise outstanding debt and escalate to the appropriate Business owners.
- Creating and categorising outbound service requests.
Ideal Candidate
For the role of Credit Controller, the ideal candidate should have knowledge of credit control policies and procedures and previous credit control experience. Graduates with the relevant working experience and the required skills will be considered for the role.
Experience and essential proven skills
- Previous experience in a credit control role or customer service role within the finance industry.
- Exceptional communication skills, both written and verbal.
- Demonstrated experience delivering outstanding customer service in a high-volume, target driven customer service or finance department.
- Experience with query resolution.
- Highly organised and capable of efficiently managing your workload, with experience managing multiple customer accounts.
- Proficient in Excel, Word, and PowerPoint.
- Strong numeracy and literacy skills.
Desirable
- Prior experience working in a similar role.
- A working knowledge of SAP and other Finance systems such as Oracle, Exchequer, Navision.
The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver's license, utility bill (dated in the last 3 months), HMRC letter, an original bank statement, an original payslip, your birth certificate, or a valid share code.
Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK.
Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today's world. Allied Universal is there for you. For more information, please
