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Sales Progressor
2 months ago
If you are an experienced administrator with excellent organisation, prioritisation and communication skills - you belong at Bromford.
As Existing Homes Sales Progressor (Resale/Right to Buy Right to Acquire) you'll play a key role in supporting our customers in their journey to home ownership. Day to day you'll support our customers in the first steps to home ownership through the Right to Buy/Right to Acquire or buying a shared ownership home. As well as this you will support our existing shared ownership customers with lease extensions and re-mortgage applications.
It's a busy and varied role where you will manage multiple cases at any one time. You will primarily be liaising with customers over the phone, providing advice, guidance, updates and supporting with application processes.
An understanding of a sale process is desirable, training on how shared ownership sales are progressed will be provided. Having good customer service skills are essential. You'll need to work efficiently with the ability to prioritise your own workload, managing a volume of applications and processes. You'll need to be able to communicate well with our customers, enabling them to thrive and understand their options when it comes to home ownership.
You'll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone's head. It's about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.
This role is available on a 12 month fixed term contract. You'll work 37.5 hours per week and will be based from our Wolverhampton office (WV10 6TB). Regular home working is available.
As Existing Homes Sales Progressor (resale, Right to Buy and Right to Acquire), you will bring:
- Experience managing a high volume of work/case load
- Ability to use own initiative and able to work independently but know when to escalate and seek advice
- Fantastic customer service skills
- Confidence to liaise with solicitors, valuers, estate agents, mortgage lenders and both internal and external customers through a range of channels
- Property knowledge or legal knowledge would be advantageous
- Excellent negotiation skills
- Strong ICT skills
- A flexible working attitude demonstrated reliability
Closing date for applications is Wednesday 24 July with interviews taking place Thursday 1 August.
