Sr. Service Operations Analyst

3 weeks ago


Seer Green, Buckinghamshire, United Kingdom PerkinElmer, Inc. Full time

Responsibilities

Location Seer Green, BuckinghamshireGB Job ID REQ-050100

We are currently looking for experienced Senior Service Operations Analyst.

Responsibilities

  • Primary contact for field service concerns
  • Manage all Field Service parts orders entered into SAP by the local customer care team or Field Service Engineer (FSE)
  • Monitor and expedite all backorders/alerts to ensure the quickest possible fulfilment. To complete this task, it is necessary to have a full understanding of SAP, other ERP systems and Operations/Transportations systems.
  • Understanding of consolidated orders/shipments
  • Continual communication with engineers with regard to order/shipment status
  • Supply the field with inventory and part availability data on request
  • Transact parts to Field Service Engineer cost centers and investigate discrepancies concerning Field Service Inventory locations
  • Help facilitate manual shipments to Field Service Team or return to Manufacturing site
  • Coordinate and manage the return of field inventory to the territory service distribution center
  • Assist with the return of salvage materials from the field engineers/countries and coordinate disposition with the service depot leader
  • Ensure timely delivery of Non-PKI materials from external suppliers to meet the specific requirements of customer sales orders
  • Involve in bi-annually Distribution Center stock count and investigate inventories discrepancies
  • Other tasks as assigned

Requirements

  • At least 5 years of experience in a customer service environment
  • Diploma/Degree in Business Studies preferred
  • Proficiency in 3rd party service provider management, inventory management and reconciliation
  • Experience in SAP System
  • Strong PC skills including MS Office (Excel, Word & PowerPoint)
  • Team player with assertive and result-oriented personality as well as high drive and energy level
  • Work well under pressure and balance multiple priorities in a fast-paced environment


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